Desktop Support Technician II

Job title: Desktop Support Technician II

Location: Lafayette, Indiana (On-site)

Contract: 3-6 months then will convert to a permanent employee

Schedule: M-F 8AM-5PM

Role Overview

This employer is seeking a skilled and dedicated Desktop Support Technician II to join a dynamic team in Lafayette, Indiana. The selected professional will provide essential technical support, ensuring system reliability and resolving hardware and software issues promptly. This position requires hands-on troubleshooting and excellent customer service skills to support end-users effectively. The ideal candidate will have strong technical knowledge, adaptability, and the ability to work in a fast-paced environment.

Key Responsibilities

• Resolve technical issues related to hardware, software, and network connectivity for local end-users.

• Install, configure, and maintain desktop computers, laptops, printers, and peripheral devices.

• Diagnose and troubleshoot operating system issues, application errors, and connectivity problems.

• Perform system builds, upgrades, and imaging tasks at nearby facilities as required.

• Provide on-call support during scheduled rotations to address critical technical issues.

• Document support activities, system configurations, and resolution steps in the ticketing system.

• Maintain compliance with site-specific guidelines and safety procedures.

• Required Qualifications

• Education: High School Diploma or equivalent technical training is required.

• Experience: Candidates must possess 3 to 7 years of hands-on desktop support or related technical experience.

• Technical

Skills

• Proficiency in Microsoft Word, troubleshooting Windows operating systems, configuring computer hardware, and utilizing ticketing systems is required. Candidates must also have a valid driver's license for travel between nearby operational sites.

• Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

• Everforth Apex uses a virtual recruiter as part of the application process. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help.

• Everforth Apex

Benefits

• Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a Health Savings Account, a SupportLinc Employee Assistance Program with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

• Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

• If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our

Benefits

• Department at accommodations. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

• UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.