Desktop Support Technician

Desktop Support Technician

Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions.

Apex has an opportunity for a Desktop Support Technician.

Here are the details:

Position: Desktop Support Technician

Location: Hybrid

Salary: Varies based on experience

Project Duration: 6 Months from projected start date

The Office of the General Treasurer for the State of RI is responsible for administering several programs on behalf of the citizens of the state including Unclaimed Property and Crime Victims, as well as managing state funds including the retirement fund for approximately 30,000 current and former state of RI employees and teachers. Treasury employs approximately 130 people across three locations in the state with the offices at 50 Service Ave in Warwick being the largest location. Treasury employees use SaaS applications and Microsoft cloud productivity applications such as Word, Exchange and Outlook to perform their jobs on a day-to-day basis. The 50 Service Ave location also has a large multi-media conference room used for public meetings including those of the ERSRI board. Treasury IT supports users across all three locations by managing the M365 environment and troubleshooting issues that arise.

Experience

• Minimum of three years experience supporting users utilizing productivity applications in a
• Microsoft M365 environment.
• Strong interpersonal and customer skills
• Desire to learn and implement new technologies to enable the efficient operation of the
• General Treasurer’s Office.

Job Duties:

• Configuring and troubleshooting Microsoft products; Windows server, Windows 11, M365, Exchange, OneDrive, Intune, and other Microsoft cloud technologies.

• Configuring and troubleshooting Dell laptops and drivers, occasionally configuring multi-function printers, diagnosing issues with 802.11 wireless, resolving hardware issues.

• Some minor software troubleshooting, such as Powershell scripts.

• Working closely with the existing Technical Support staff and occasionally interacting with members of the larger ETSS team which provides IT services statewide.

• Work across a broad range of technologies, such as SaaS and client applications and liaise across multiple areas of the business to resolve problems and requests.

• Answer IT requests via phone email, in person or via Treasury’s ticketing system, NinaOne, and explain solutions in technical and non-technical terms.

• Configuring and deploying desktop and laptop PCs and printers to end users.

• Provision new devices (PCs and iPhones) according to Treasury standards via Intune Management Policies and Apple Business Manager.

• Occasionally troubleshooting video and audio streaming problems in Treasury large conference room.

• Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

• Everforth Apex uses a virtual recruiter as part of the application process. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

• Everforth Apex

Benefits

• Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

• Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

• If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our

Benefits

• Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

• UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.