About this role
Desktop Support Specialist
We are looking for a Desktop Support Specialist to support a short-term, 1-week Contract assignment in American Fork, Utah. This role will focus on evaluating workstation readiness, standardizing device setups, and improving endpoint compliance across the environment. The position is ideal for a hands-on technician who can work efficiently with Windows systems, domain connectivity, and device management tools while producing clear documentation throughout the engagement.
Responsibilities
- Review more than 100 desktop and laptop systems to capture device specifications, operating system details, configuration health, domain connection status, and management enrollment.
- Establish and apply a consistent workstation standard to align devices with the approved baseline configuration.
- Perform Windows 10 to Windows 11 upgrades on compatible hardware and identify systems that do not satisfy upgrade requirements.
- Connect applicable machines to the corporate domain and verify successful access and policy application.
- Configure each workstation with the appropriate user or device settings based on the defined standard.
- Enroll endpoints into Microsoft Intune and confirm devices are properly registered for management.
- Resolve setup issues and lingering configuration problems identified during earlier support efforts.
- Maintain accurate records showing each device condition before work begins, after updates are completed, and any exceptions or replacement needs discovered during the project.
Requirements
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At least 3 years of experience in desktop support, help desk, or endpoint support roles.
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Working knowledge of Active Directory and Windows domain administration tasks.
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Experience supporting and troubleshooting Windows 10 and Windows 11 environments.
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Familiarity with Microsoft Intune enrollment and basic endpoint management practices.
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Ability to diagnose common hardware and configuration issues on desktop and laptop systems.
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Understanding of workstation imaging, setup standardization, and user/device profile configuration.
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Strong documentation skills with the ability to track device status, issues, and recommended next steps.
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Location: American Fork, Utah
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Onsite: yes
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Contract: Temporary / Contract
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Pay: 20 - 23 USD / Hourly