Desktop Support

Desktop Support

locations

• my randstadmy randstad

randstad

locations

desktop support.

• el segundo, california
• posted today

Job details

summary

• $25 - $33 per hour

• contract

• no requirements

category

computer and mathematical occupations

reference

1365145

job details

job summary

.

location: El Segundo, California job type: Contract salary: $25 - 33 per hour work hours: 9am to 5pm education: No Degree Required

responsibilities

• Workstation Management

• Workstation imaging, configuration & deployment/user setup using common enterprise systems/tools such as SCCM/MDT. Autopilot/Intune experience a plus.

• Application deployment using common enterprise tools

• Hardware asset tracking & reporting

• End-user security/protection application support (virus/malware removal, hard-drive back-up, hard-drive encryption configuration, etc.)

• Workstation research & related projects/initiatives (OS upgrades, new patch releases, browser upgrades, new application deployments, etc.)

• Other technical configuration, support & administrative tasks as assigned

• Level 2 Technical ("Break/Fix") Support

• Level 2 (escalated from helpdesk) technology troubleshooting/repair/resolution services for all deployed workstations, mobile devices, applications, network/remote access & messaging services, for end-users across all sites

• Occasional level 1 technology support after-hours & during high-demand periods (incidents/outages, enterprise-wide deployments, etc.)

• Diagnosis/resolution of computer hardware, software & network issues for Executive and VIP personnel at all sites (on-site & via remote support tools)

• Low-level network support (port testing, bandwidth monitoring, share drive troubleshooting, etc.)

• Support ticket & SLA management using common enterprise tools such as ServiceNow, Remedy, etc.

• General user community technology guidance, recommendations & education

• Technical Administration

• User permissions & password management on multiple systems (Active Directory, Exchange, etc.)

• Incident management, including response, tracking & reporting for areas of responsibility

• Document workstation configuration standards, processes & best-practices

• Manage local site logistics including storage room, organizing inventory, shipping and receiving

• Ability to lift up to 50 pounds

• Able to sit or stand for extended periods of time

• Team Collaboration

• Work directly with team members, other IT groups and non-IT/business representatives to address all incidents, problems & requests

• Coach/mentor Helpdesk analysts and desk-side support technicians in configuration & troubleshooting methods & best practices

• Ongoing process/solution analysis and improvement

Education

• Professional training/certifications related to areas of responsibility (e.g. CompTIA A+ Network+, MCITP, MCSA, MCTS, etc.)
• Information Services related college degree preferred, but not required

Experience

• 5+ years deploying, updating, optimizing and troubleshooting Windows-based workstations in a corporate environment.
• 5+ years providing support for common corporate client-side technologies, including wired/wireless networks, VPNs & security tokens, WiFi/broadband technologies, collaboration tools (Instant Messaging, Web Conferencing, Video Conferencing), A/V devices (projectors, presentation boards, etc.)
• Experience deploying images, software & updates with workstation management tools (e.g., MS Deployment Toolkit [MDT], MS Systems Management Server [SMS], MS System Center Configuration Manager [SCCM], MS Autopilot, MS Intune, etc.)
• 5+ years providing support for Windows 10, Windows 11. Windows Server experience a plus.
• 5+ years providing support for MS Office and all major component applications.
• 5+ years providing support for other common corporate client-side applications (Acrobat, anti-virus solutions, anti-malware solutions, softphones, file encryption, screen capture, etc.)
• 5+ years providing support for internet-based applications using common internet browsers (Internet Explorer, Chrome, Firefox, etc.) & related technologies (Java, ActiveX, etc.)
• 5+ years providing on site & remote technical support for workstations, applications and networking technologies - in medium to large organizations.
• Macintosh & OS X configuration & support experience a plus.
• Some exposure to implementing and/or supporting virtual servers & desktops using VMware or similar tools.
• Basic understanding of IP addressing, subnets, file/folder mapping, share drives & network printer configuration. Basic file & print server configuration/administration a plus.
• Familiarity with a range of ticket/incident management systems, specifically ServiceNow
• Microsoft Active Directory administration.
• Ability to coordinate tasks with vendors to meet service targets & project deadlines.
• Ability to prioritize & multi-task in a fast-paced/demanding environment.
• Ability to work independently or as part of a team to meet deadlines.
• Strong analytical & problem-solving.
• Strong interpersonal/relationship-building skills & customer service values/practices.
• Strong written, verbal & phone skills, with ability to explain technical matters in non-technical terms.
• Good ability to judge situational feedback (user frustration, systems urgency, etc.) and adjust support response/approach to meet needs.

qualifications

• .

skills

• Active Directory,Microsoft Active Directory,ActiveX,Acrobat,OS X,collaboration tools,computer hardware,networking technologies,technical configuration,Autopilot,Firefox,Chrome,IP addressing,Instant Messaging,Support ticket,Java,Macintosh,anti-malware,Intune,MS Office,Windows 10,Windows 11,network support,password management,print server,remote access,screen capture,ServiceNow,Application deployment,subnets,SCCM,Systems Management Server,System Center Configuration Manager,VPNs,VMware,internet browsers,Internet Explorer,WiFi,troubleshooting Windows,Windows Server,wireless networks,multi-task,analytical,coordinate,meet deadlines,problem-solving,Strong written,Ability to work independently,Collaboration,part of a team,administrative tasks,Administration,asset tracking,client-side,CompTIA A+,encryption,customer service,Diagnosis,shipping and receiving,helpdesk,imaging,Incident management,Professional training,Video Conferencing,MCITP,MCSA,MCTS,mobile devices,Web Conferencing,Ability to prioritize,SLA management,application support,phone skills,desk-side support,Workstation,workstations

• Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

• At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

• Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

• This posting is open for thirty (30) days.

• Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

• Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

• We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.