Desktop Support Officer - Site Lead (Education)

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Desktop Support Officer - Site Lead to join our team in Howard Springs.

Requirements

What you'll do

• Ensure the smooth day-to-day operations of customer environments.
• Coordinate and deliver high-quality onsite technical support to customers across various locations, ensuring timely resolution of issues.
• Oversee the diagnosis and resolution of hardware and software issues across a range of devices, including Macs, PCs, tablets, and voice platforms.
• Take ownership of day-to-day technology issues and liaise with external third-party organisations.
• Supervise and mentor a team of Desktop Support Officers, fostering a collaborative and high-performing work environment.
• Facilitate training for team members to enhance their technical skills and ensure they stay up to date with emerging technologies.
• Build strong relationships with clients, providing friendly and knowledgeable assistance while maintaining a positive customer experience.
• Gather customer feedback to inform service improvements and maintain high levels of satisfaction.
• Ensure adherence to company policies, procedures, and security protocols in all support activities.
• Maintain accurate records of support activities, including incident tracking and resolutions, and provide regular reports on team performance and customer feedback.
• Identify and implement process improvements to streamline operations.
• Collaborate with other departments to deliver the highest quality solutions.

What you'll bring:

• A passion for providing exceptional customer service, demonstrated through helping others resolve technical issues with computers and other technology devices, whether in a professional environment or assisting family and friends.
• A strong interest in technology and a desire to ensure systems and devices are functioning effectively.
• Willingness to learn new technologies and concepts to confidently liaise with staff and external vendors.
• Strong communication skills when troubleshooting technical issues, with the ability to remain calm, explain problems clearly, and provide guidance on preventative measures.
• A positive, proactive attitude with a proven track record of helping others resolve technical challenges.
• Excellent verbal and written communication skills, with the ability to work effectively with a wide range of stakeholders.
• Flexibility and adaptability when handling unusual situations, including adjusting work schedules or working additional hours when required to support business needs.

Benefits

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• Extensive training and development opportunities that enable continual growth as part of your career planning.

• Extensive discounts and benefits to maximise your money.

• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.

• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

• CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

• Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.