About this role
Desktop Support
FMN Holdings
Job Overview
Location: Sunti, Nigeria Employment Type: Full-time Work Arrangement: On-site Sector: Information Technology & Software Experience Level: Junior (1-3 years) Application Deadline: October 28, 2026
About the Company
FMN Holdings is a leading force in Africa's food industry, dedicated to enriching lives through quality brands. With a commitment to integrity, success, passion for consumers, agility, collaboration, and accountability, FMN fosters a culture of growth and innovation.
Their mission is to be the premier food company on the continent, consistently delivering excellence and positively impacting communities. FMN Holdings operates with a vision to build a lasting legacy, driving progress and sustainability within the food sector.
Job Description
FMN Holdings is seeking a dedicated Desktop Support professional to join their team in Sunti, Nigeria.
In this role, you will be instrumental in ensuring the smooth operation of IT systems across various business units. Your primary focus will be on resolving technical issues, managing service requests, and providing essential support for desktop systems, peripherals, and end-user technology.
You will be responsible for installing, configuring, and troubleshooting a wide range of hardware and software, including computers, laptops, printers, and mobile devices. Maintaining the desktop infrastructure through routine updates, patches, and security compliance will also be a key part of your duties.
This position requires strong problem-solving skills, a customer-centric attitude, and the ability to manage multiple tasks effectively. Excellent communication and interpersonal skills are essential for collaborating with colleagues and end-users.
Required Skills
- IT Support
- Troubleshooting
- Hardware Support
- Software Support
- Network Support
- Incident Management
- Customer Service
Key Responsibilities
- Providing timely resolution of IT incidents and minimizing downtime affecting end-user services.
- Installing, configuring, and supporting desktop computers, laptops, telephony systems, wireless networks, printers, scanners, mobile devices, and other peripherals.
- Diagnosing, troubleshooting, and resolving hardware, software, and network-related issues.
- Performing desktop support activities, including desk-side technical assistance where required.
- Maintaining desktop infrastructure through routine maintenance, upgrades, patches, releases, and hot-fixes.
- Monitoring endpoint security compliance, including operating system updates, antivirus definitions, and other approved compliance standards.
- Documenting, logging, tracking, and escalating incidents in line with established support procedures.
Qualifications
- Ordinary National Diploma (OND) or equivalent qualification in Computer Science, Information Technology, Computer Engineering, or a related discipline.
- At least one (1) year of relevant desktop support or IT support experience in a medium-sized organization.
- Strong troubleshooting and problem-solving skills.
- Customer-focused with a commitment to delivering excellent user support.
- Ability to prioritize tasks and effectively manage multiple support requests.
- Strong communication and interpersonal skills.