About this role
Deskside (VIP Support)
Location: Philippines, PH
Profile:
User Management
Required experience:
Working mode:
VIP Support
Key Responsibilities
- Provide dedicated VIP technical support to the ADB President, ensuring prompt resolution of IT-related issues.
- Deliver onsite support daily at ADB Headquarters and other designated locations as required.
- Maintain and support end-user devices, applications, communication tools, and related technologies used by the President.
- Ensure service delivery meets established VIP support service levels and performance standards.
- Coordinate with internal IT teams and vendors to resolve complex technical issues efficiently.
- Monitor and maintain service readiness to ensure uninterrupted support availability.
- Provide technical assistance at the Presidents residence in Forbes Park, Makati City, when required.
- During periods of low VIP support demand, assist with Service Desk operations and Telephone Operations (TelOps) activities to support overall IT service delivery.
- Document support activities, incidents, and resolutions in accordance with organizational procedures.