About this role

Stefanini Group

Deskside Technician II San Francisco, CA Posted: 9/29/2026

Job Description

Job ID#: 65034

Job Category: Deskside Technician II

Position Type: Full Time

Duration: Full time

Shift: 1

Remaining Positions: 1

Details: Stefanini Group is looking for Deskside Technician II for a globally recognized company!

Duties and Responsibilities:

Troubleshooting and repairing hardware issues;
Urgent break/fix replacements (e.g., hardware failure troubleshooting and replacement) in accordance with Knowledge Base Articles and work instructions;
Preventative maintenance (e.g., lifecycle);
Troubleshooting HW issues on end user devices;
Proper utilization of ServiceNow;
ServiceNow queue management and Ticket follow-up;
Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party;
Critical project support that involves hardware and/or high-touch user experience;
Perform comprehensive site hardware asset inventory;
Maintain consumable device inventory count;
Conduct spare part and loaner pool management;
Support IMACR/D requests;
Engage OEM for warranty repairs and follow up on status;
Escort OEM technicians onsite when needed.
Assist client with physical support for incidents related to network, datacenter, and other activities as requested.
Work on child ticket as assigned by Level 2/3 client-provided technical staff.

What you need to succeed:

Knowledge of multiple manufacturers and operating systems.
Excellent troubleshooting capability.
Ability to work in a team environment as well as independently.
Ability to communicate technical information -technical audiences.
Excellent verbal and written communication skills.
Ability to complete assignments with no supervision.
Ability to search internally/externally for support information.
Customer-oriented attitude.
Ability to travel locally and in-state to support other sites, if applicable.
Valid driver's license and proof of auto insurance, if travel is required.
Attendance and schedule adherence are requirements of this position.
This position includes continuous walking, bending and lifting equipment sometimes up to 50 pounds and engaging in labor related duties of connecting computer equipment.
Knows and applies fundamental concepts, practices and procedures of particular field of specialization.

Details:

3 years of min. experience as Desktop Support Specialist.
Corporate desk side support with strong emphasis supporting Windows and MacOS and corresponding applications;
Troubleshooting and replacing hardware on PCs and Mac laptops and desktops;
Active Directory
Deploying IT equipment (Windows, Mac);
Imaging and staging PCs;
Managing the equipment inventory and lifecycle;
Migrating End User data;
Moving in scope IT equipment;
Collecting and coordinating disposal of in scope IT equipment;
Facilitating third-party vendor on-site presence for Onsite Lifecycle Management
LI-AH1
LI-ONSITE

Pay Range:

Deskside Technician II