Deskside Technician II

Deskside Technician II

Deskside Technician II Twinsburg, OH Posted: 10/28/2026

Job Description

Provide Windows, software, and hardware support, onsite in a corporate environment

Stage, provision, and deploy IT machines to end users following best business practices

Diagnose, troubleshoot, and implement fixes for a variety of technology

Configure, troubleshoot, and deploy mobile devices & other audio / visual equipment

Troubleshoot VPN and VDI connectivity

Follow appropriate KB articles

Manage workload via ticketing software or Non-ticket tracker

Prioritize and complete work in a group and independently with minimal supervision

Communicate technical information to non-technical audiences

Smart Hands remote support for offsite resolver groups

Inventory management of IT assets including asset auditing

Other duties as assigned

Job Requirements

Details:

• +1 years corporate deskside support or equivalent experience

• Excellent troubleshooting capability

• Ability to maintain composure while handle challenging, dynamic, rapid-response user support

• Experience with Microsoft Office / Office 365 suite

• Experience with computer imaging software and data migration processes (e.g., SCCM, Intune)

• Experience with endpoint protection and encryption (Bitlocker) support

• Familiarity with using remote desktop support tools

• High School Diploma or equivalent

• Maintain valid driver's license

• Walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds

• Demonstrate high level of professionalism and strong personal interaction skills

• Maintain neat and professional work area and appearance in compliance with site policies

• Ability to pass standard panel drug screening and background check

• Adhere to assigned shift schedule

• Desired Characteristics

• A+ Certification

• Microsoft Certified Professional (MCP)

• Windows architecture including permissions and file structure

• Mac/Apple experience, a plus

• Experience with Basic network concepts (Active Directory / Workstation – Domain Trust Relationship)

• What you'll get

• Work with brilliant minds, often within a global capacity;

• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;

• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

• Why we're different

• Brazilian and privately owned company;

• Agility, flexibility, and innovation are in our DNA;

• Flat organizational structure which enables faster communication and decision making;

Pay Range:

• Based on Experience