About this role

Deskside Technician I

What will you do?

Provide hardware/software support services to onsite client including break/fix
Implement virus detection and eradication procedures
Diagnose end-user system failures and implement repair solutions
Diagnose printer and other peripheral device failures and implement repair solutions
Troubleshoot network devices in order to ensure connectivity from the PC to the Network

Details:

1+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10
Experience troubleshooting and replacing hardware on Lenovo PCs
Experience using Active Directory
Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client
Experience troubleshooting wireless connectivity issues
Quality Customer Service skills
VPN experience
Experience with basic hardware printer support
Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP
What you'll get
Work with brilliant minds, often within a global capacity
Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more
Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well
Why we're different
Brazilian and privately owned company
Agility, flexibility, and innovation are in our DNA
Flat organizational structure which enables faster communication and decision making

Pay Range:

Deskside Technician I