About this role

Deskside Technician I Mequon, WI Posted: 10/21/2026

Job Description

Provide Windows, software, and hardware support, onsite in a corporate environment

Stage, provision, and deploy IT machines to end users following best business practices

Configure, troubleshoot, and deploy mobile devices & other audio/ visual equipment

Troubleshoot VPN and VDI connectivity

Follow appropriate KB articles

Manage workload via ticketing software or Non-ticket Tracker

Prioritize and complete work in a group and independently with minimal supervision

Communicate technical information to non-technical audiences

Smart Hands remote support for offsite resolver groups

Inventory management of IT assets including asset auditing

Other duties as assigned

Details:

1 year onsite or helpdesk support or equivalent experience
Excellent troubleshooting capability
Ability to maintain composure while handling challenging, dynamic, rapid-response support
Experience with Microsoft Office/ Office 365 suite
Ability to walk, bend, stand for prolonged periods of time, and lift equipment up to 50 pounds
Maintain neat and professional work area and appearance in compliance with site policies
Demonstrate a high level of professionalism and strong personal interaction skills
High School Diploma or equivalent
Maintain valid driver's license
Ability to pass standard panel drug screening and background check
Adhere to assigned shift schedule

Work with brilliant minds, often within a global capacity;

Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;

Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Brazilian and privately owned company;

Agility, flexibility, and innovation are in our DNA;

Flat organizational structure which enables faster communication and decision making;

Pay Range:

Based on Experience

Deskside Technician I