About this role
Deskside Support Specialist
Department: Information Tech/Telecomm Employee type: Permanent Working designation for the role: Office-based Full time / Part time: Full time
Location
Los Angeles, CA
Hours of work per week: 40
Position summary The Deskside Support Specialist provides general and second-level application and hardware support to end users. This includes deskside and phone support, as well as informal and one-on-one training.
Job duties and responsibilities
- Provide deskside support for various applications, including Microsoft Office Suite, Windows, iManage Worksite, Elite 3E, Internet, Intranet, voicemail/Unified Messaging, email, and proprietary applications
- Provide deskside support for various hardware, including desktops, laptops, monitors, printers, telephones, smartphones, dictation devices, and other peripherals
- Prepare and install laptops and desktops; coordinate with vendors for maintenance and repairs
- Install pre-approved software and hardware in accordance with departmental guidelines
- Provide second-level support on issues escalated from the IT Help Desk
- Escalate unresolved problems to appropriate technical resources and assist with documentation and communication
- Maintain required recordkeeping, including call tracking, time reporting, activity logs, equipment database, and inventory
- Report unusual, alarming, or recurring issues as needed
- Maintain working knowledge of firm-deployed applications
- Manage loaner