About this role
Job title: Designer, User Researcher, Content Strategist, or Product Owner
About the Role
Liberty Mutual's Digital & Technology teams blend a startup mindset and agile practices with Fortune 100 stability to deliver mobile experiences and AI-powered platforms. As part of this group, designers, researchers, content strategists, and product owners collaborate to design products and experiences that help customers navigate the deeply emotional journeys related to insurance. You’ll ship meaningful work, grow your craft, and use new technologies and open frameworks to innovate.
What You'll Do
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Work with a cross-functional team to design products and experiences that help customers navigate the deeply emotional journeys related to insurance.
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Apply design thinking, emerging technology, and agile practices at every stage to deliver products and services that meet, shape, and anticipate customer needs.
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Use data to solve problems and improve the experience for employees, customers, and partners.
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Collaborate across Digital & Technology domains such as Data Science and Digital Customer Experience to build scalable tech solutions.
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Engage with Liberty Mutual’s Innovation initiatives to foster a culture of innovation and experimentation.
What We're Looking For
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Experience as a Designer, User Researcher, Content Strategist, or Product Owner.
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Ability to design products and experiences that support insurance customer journeys and emotionally-resonate interactions.
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Comfort working in a startup-like environment within a Fortune 100 company; proactive, resourceful, and eager to learn new technologies and open frameworks.
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Familiarity with design thinking, agile practices, AI and machine learning concepts, cloud-first models, and cybersecurity awareness.
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Strong collaboration and communication skills, and a data-driven mindset.