Designated Support Engineer (DSE); Principal Engineer - AI Networking

Job title: Designated Support Engineer (DSE); Principal Engineer - AI Networking

What you’ll achieve

As a Designated Support Engineer (DSE); Principal Engineer for Networking, you will be driving resolution for the customer’s networking technology environment. Customers benefit from personalized support, coordinated service events, proactive technical engagement, and streamlined problem resolution. You will serve as a designated technical resource and trusted networking advisor for assigned customers, developing a deep understanding of their network architecture, configurations, operational requirements, and business-critical environments. You will resolve complex networking issues in a fast-paced, customer-critical environment, working on improving processes, standards, and strategies to perfect our Support Services.

Responsibilities

You will:

• Lead troubleshooting and root cause analysis of complex customer networking issues using diagnostic tools, logs, telemetry, and advanced troubleshooting techniques.
• Serve as the primary technical contact for customer networking escalations, providing proactive recommendations on network health, lifecycle management, performance, resiliency, and best practices.
• Develop deep expertise in assigned customer environments, including network architecture, configurations, software/firmware levels, and critical business workloads.
• Resolve complex Layer 1-3 networking issues across Dell Technologies networking platforms, including switching, routing, VLANs, BGP, EVPN/VXLAN, Ethernet, and InfiniBand technologies.
• Coordinate cross-functional teams and critical escalations, ensuring effective communication, timely resolution, proactive risk identification, and ongoing customer engagement through regular technical reviews.

Qualifications

• Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

• Essential Requirements

• 8 to 12 years of related experience in a professional networking, technical support, network engineering, or similar technical role

• Dedication to quality customer service and active listening skills

• Refined communication skills, especially when translating highly complex networking and technical issues to a non-technical audience

• Outstanding analytical and troubleshooting skills to resolve customer issues efficiently in a timely manner

• Strong knowledge of enterprise and data center networking technologies, including Ethernet switching and routing, TCP/IP, VLANs, LAG/MLAG, BGP, EVPN/VXLAN, and Layer 1–3 troubleshooting

• Strong knowledge of network hardware, optics, transceivers, cabling, firmware/software, and network operating systems

• Experience troubleshooting complex, large-scale, and business-critical network environments

• Desirable Requirements

• Bachelor’s degree or higher

• NVIDIA-Certified Professional: AI Networking (NCP-AIN) certification or equivalent

• CCNP, CCIE, or equivalent advanced networking certification

• Experience with Dell Networking, NVIDIA Spectrum-X Ethernet, NVIDIA InfiniBand, SONiC, Cumulus Linux, NVOS, UFM, or similar data center networking technologies

• Experience supporting large-scale AI/HPC networking environments, including high-performance Ethernet and InfiniBand fabrics

• Knowledge of network automation, telemetry, monitoring, and diagnostic technologies

• Experience working directly with strategic or enterprise customers in a designated, dedicated, or high-touch technical support role

Compensation

Dell is committed to fair and equitable compensation practices. The salary range for this position is $100,980 - $130,680

Benefits and perks

Benefits and Perks of working at Dell Technologies

Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com

Job Info

• Job Identification 298916
• Job Category Technical Support
• Posting Date 2026-09-30, 12:52 PM
• Job Schedule Full time
• Locations Remote Worker, Remote, TN, 37201, US
• Total Compensation Range USD 100980 - USD 130680