Design Lead/Architect, Manhattan Active Order Management

General Information

Job Title: Design Lead/Architect, Manhattan Active Order Management

Primary Job

Location

United States (Remote)

Location Flexibility: Remote, US based

Employment Type: Contract, 12 months (renewable), full-time hours. Full-time employment with Fulfillment IQ Inc. is also available.

Hiring Timeline: Immediate

Reporting Line: SVP, Enterprise Systems

Application Deadline: Open until filled

Eligibility: Open to candidates residing in Georgia (Atlanta preferred), Texas, Florida, or Tennessee.

About Fulfillment IQ (FIQ):

Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations.

We work at the intersection of strategy, supply chain, and technology where we solve complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution.

Our teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk.

If you enjoy working in complex environments, partnering closely with clients, and seeing your work make a tangible impact on how global commerce moves, this is the place where your skills and judgment truly come to life.

Role Overview:

You will be a functional design authority on a global Manhattan Active platform, translating complex operational and customer requirements into scalable solutions on Manhattan Active Order Management, embedded in a large, multi-customer program. The core of the job is protecting a shared global template: running Fit-to-Template and GAP analyses, challenging unnecessary customization, and guiding configurators and engineers through go-live. The role works US Eastern or Central business hours, with travel of up to 40%, including international travel to Latin America.

Mandate:

• Lead functional solution design for Manhattan Active Order Management implementations and template enhancements
• Run Fit-to-Template and GAP analyses and decide between standard functionality, configuration, process change, integration, or extension
• Protect the global template: challenge unnecessary customization and consolidate recurring needs into reusable functionality
• Translate approved designs into clear configuration requirements and extension specifications
• Guide configurators and extension engineers, and support testing through go-live and stabilization

Must-Have Qualifications:

• Technical: 5+ years in WMS/OMS solution design, functional architecture, product consulting, or implementation
• Technical: strong, hands-on functional expertise in Manhattan Active Order Management, including its configuration concepts, capabilities, and limitations (Manhattan Active WM is a plus)
• Technical: designing across complex integrations, with a working understanding of APIs and extension development and their functional implications
• Functional: deep understanding of order management processes (order capture, validation, sourcing, allocation, fulfillment orchestration) and proven Fit-to-Template and GAP analysis
• Should have experience in customizing and implementing Order Management system to support various modules, such as but not limited to, Inventory as Service, Promise Date, Third Party Logistic, Ship from Store, and Same day Delivery functionalities. Experience in Inventory Hub module in MAO.
• Experience working with and validating Order Configuration, Available to Commerce, Allocation, Release and Fulfilment Optimization Strategy, Fulfilment Outage, etc.
• Functional: supporting implementations from design through testing, deployment, and stabilization, with the confidence to challenge proposed solutions
• Language: professional working proficiency in English, written and spoken. Spanish is a plus.

Key Responsibilities

• Functional Architecture and Solution Design

• Translate business requirements into documented functional designs and solution specifications

• Evaluate options across standard functionality, configuration, process adjustment, integration, and extension

• Ensure end-to-end consistency across warehouse management, order management, and surrounding applications

• Global Template Development and Governance

• Contribute to continuous development of the global Manhattan Active template

• Apply design principles, configuration guardrails, and architecture standards

• Support functional change requests, impact assessments, and the template roadmap; escalate deviations

• Configuration and Development Support

• Write configuration requirements and extension specifications from approved designs

• Review configuration approaches and technical designs against intended business processes

• Assess impact of enhancements across MAO, integrations, reporting, and extensions

• Testing, Deployment, and Knowledge Transfer

• Define functional acceptance criteria and critical end-to-end test scenarios

• Support QA, SIT, and UAT; drive functional issue resolution through go-live and stabilization

• Facilitate design workshops, document decisions, and coach super users and configurators

Why You Will Love Working Here:

• At Fulfillment IQ, we do not just build supply chain solutions, we build long-term careers. We give our people real ownership, real influence, and meaningful responsibility. Whether you are leading a client relationship, shaping a solution, or building internal capability, your decisions have visible impact. We operate with a high-trust, high-standards culture that values clear thinking, collaboration, and accountability without unnecessary hierarchy or bureaucracy.

Compensation and Benefits:

• Compensation is competitive and based on experience. Contract engagements are paid at an agreed hourly or daily rate; full-time roles are paid a base salary in USD. We discuss compensation openly at the first screening call.

• United States

• The benefits below apply to full-time employees of Fulfillment IQ Inc. Contractors are engaged on a fixed-term contract rate.

• Health and Wellness

• Comprehensive medical, dental, and vision coverage for you and your family

• Employee wellness programs where applicable

• Time Off

• Competitive paid time off, sick leave, and public holidays

• Flexible leave policies that respect local labour standards

• Retirement and Financial Security

• Employee stock options (ESOP), where applicable

• Professional Growth

• Dedicated learning and development budget, with support for skills, leadership, and career progression

• Flexible Work

• Remote and hybrid work options, flexible hours aligned to role and client needs

• Additional Perks

• Equipment and workstation allowances, internet and business travel reimbursements, team events and offsites Work Authorization and Sponsorship:

• Applicants must be legally authorized to work in the United States. This position is not eligible for employment visa sponsorship, now or in the future.

Candidate Privacy:

Your personal information is collected and used for recruitment purposes in accordance with FIQ's Candidate Privacy Notice. This includes the use of AI-assisted screening described above. By applying, you acknowledge this notice. Questions:

Equal Opportunity:

• Fulfillment IQ is a people-first company built on trust, collaboration, and ownership. We are proud to be an equal opportunity employer and are committed to building a diverse, inclusive, and high-performing workplace. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.

Learn More About Us:

• Website: fulfillmentiq.com

• LinkedIn: Fulfillment IQ

• Spotify: eCom Logistics Podcast Spotify

• YouTube: eCom Logistics Podcast YouTube