Deputy Manager - Aftersales

Nissan

Deputy Manager - Aftersales, NMIPL

locations Gurgaon - NMIPL

time type Full time

posted on Posted Today

time left to apply End Date: October 15, 2026 (16 days left to apply)

job requisition id R00201092

JOB PURPOSE

• Improving body shop efficiency with Revenue
• Supplier management like supplier of Paint, Consumable, insurance companies, RSA provider etc.
• Lead Innovations in Body shop to improve efficiency like AI etc.
• Ensure adherence to repair quality & paint process quality
• Enhance dealer manpower skill and capability through training and control

Responsibilities

• 1. Body & Paint revenue growth

• Drive B&P workshop inflow growth across dealer network

• BP Repair Order & Parts/BPRO - Target finalization for all India. Regular Monitoring Dealer Dispersion w.r.t target. Review with bottom dealers along with the Filed team.

• Commodity Penetration: Monitoring BP Commodity penetration. Dealer dispersion and review with bottom dealers to identify the root cause and actions.

• Body shop Quality enhancement : Body 5- Based on the customer concerns/Revenues, identifying the dealers for Body 5 activities. Execution and implementation of body 5 at identified dealers. Monitoring the results after implementations.

• PMGR to BP Conversion- Visualization through daily reports. Dealer dispersion w.r.t Target/National Average/Best dealer. Improvement actions through bottom dealer reviews.

• Quarterly Review with vendors for ORC Reconciliation and Improvement of Business.

• Raising the Paint ORC Invoices for collection of Business Auxiliary Charges.

• 2. Lead Innovations: Digital estimation through Artificial Intelligence

• Enhancement of AI system for new innovative services

• Monitoring and improving of AI estimates through AI

• Dashboard for AI Penetration & Revenue

• Meeting with vendors to address the dealer concerns.

• New Model integration in system

• Review with weak dealers along with Field team

• 3. Paint Company Management (including Paint Drop Shipment)

• Manage strategic relationships with paint companies and allied vendors

• Drive regular business reviews, commercial coordination, ORC reconciliation, technical support alignment, and joint business improvement initiatives across the dealer network

• Conversions of dealers in paint Drop Shipment

• Execution of Paint Orders from Ware house.

• 4. Ensure adherence to repair quality & paint process quality

• Improve repair quality and first-time-right ratio.

• Monitor Rework percentage, Quality audit scores

• Conduct technical audits and process gap analysis.

• Ensure proper usage of Repair tools & equipment

• Support implementation of advanced repair techniques.

• 5. Enhance dealer manpower skill and capability through training and control

• Identify technical skill gaps across dealer manpower

• Prepare annual training roadmap

• Monitor training effectiveness

• Drive adoption of new repair technologies and innovation

• 6. Collaboration with Insurance Companies

• Build strong coordination with insurance companies and surveyors

• Support dealers in accident business generation activities

• Target Finalization and monitoring. Dealer dispersion management.

• Coordinate with NRFSI to launch the new schemes & channel partners for better coverage.

• Arranging the steering committee with Insurance Partners for Quarterly Review

• 7. Road Side Assistance

• Drive Roadside Assistance (RSA) business performance across the dealer network

• Monitor RSA penetration, vendor performance, customer experience, claim processes

• Securing RSA Budget, Negotiation With vendors for best price, Floating of RFQ to get the best quotes

• Finalization RSA Retail prices and schemes

• RSA Payment execution monthly.

• Monthly meeting with vendor for customer concern addressal and improvement action plan.

• Dashboard-->Parato Anlaysis of Concerns-->Action followup from TCS to reduce the concerns

• EDUCATIONAL QUALIFICATIONS

• Diploma / BE - Mechanical, Automobile or equivalent

• Sound experience on Body & Paint Operations and Insurance claim management

• Must have advanced level skill on Microsoft Office – Excel, word, PowerPoint,

• Min 8+ years of experience in OEM Aftersales operations in HO

• Should have good understanding on dealer aftersales processes.

• Should have sound knowledge of business & marketing

• Gurugram Haryana India

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