Deposit Operations Specialist I

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Position Summary

The Deposit Operations Specialist I, as a member of the Operation’s Team that supports the processing for all bank’s transaction channels, is responsible for performing a wide variety of bank operational duties in a high volume deadline driven environment. The Deposit Operations Specialist I interacts with various bank personnel while serving as a resource agent for all deposit operational areas and assisting in the verification of processes and applications.

Essential Duties and Responsibilities

• Process and maintain customer deposit accounts and acts as a first-line resource for problem solving regarding all deposit operational issues.

• Review, verify, and process account maintenance requests to ensure accuracy and compliance with bank policies.

• Monitor and process ACH transactions, wire transfers, returned items, stop payments, and exception items.

• Perform daily balancing and reconciliation of deposit-related general ledger accounts.

• Research and resolve customer and branch inquiries regarding deposit accounts and transactions.

• Support account opening and maintenance activities, ensuring proper documentation and regulatory compliance.

• Review reports for overdrafts, dormant accounts, escheatment, and other deposit-related exceptions.

• Balances deposit general ledger applications.

• Reports back up withholdings, as required.

• Responsible for processing levies, garnishments and/or bankruptcy requests, including all communication, documentation and reporting.

• Verifies and removes deposit exceptions.

• Maintains detailed records on all work responsibilities as required.

• Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.

• Performs other duties and responsibilities as assigned.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Skills

• Ability to perform tasks quickly and accurately.

• Ability to operate in a team environment to accomplish shared goals.

• Ability to solve practical problems and interpret a variety of instruction provided in written and/or oral form.

• Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals or government regulations.

• Ability to write simple correspondence.

• Ability to effectively present information in one-on-one and small group situations, to customers, clients and other employees in the organization.

• Ability to maintain effective interpersonal relationships with management and team members.

• Ability to prioritize multiple demands in a high pressure environment while maintaining professional demeanor.

• Education and/or Experience

• High school diploma or its equivalent is required, and

• Experience working in customer service. Preferred experience in an office environment requiring computer skills

• Computer Skills

• MS Office programs

• Certificates, Licenses, Registrations

• Other Qualifications (including physical requirements)

• Proficiency of the Navigator system and electronic communications.

• Other

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and responsibilities may change at any time with or without notice.

• Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.