Department Manager - Jewellery

Department Manager - Jewellery

Larn Learning Solutions·full-time

Job descriptionApplication

About the role

Job Description – Department Manager Industry: Jewellery Retail Department: Retail Operations / Sales Position: Department Manager Location: As per store requirements Reporting To: Store Manager

Job Summary

We are looking for an experienced and result-oriented Department Manager to manage daily operations, sales performance, customer experience, inventory, and team productivity within a jewellery retail store.

The ideal candidate should have strong experience in jewellery or organized retail, excellent leadership skills, and the ability to achieve sales targets while maintaining high operational standards.

Key Responsibilities

• 1. Sales & Business Performance

• Achieve monthly and annual departmental sales targets.

• Monitor sales KPIs, including conversion rate, Average Bill Value (ABV), and Units Per Transaction (UPT).

• Drive sales across gold, diamond, platinum, and other jewellery categories.

• Identify opportunities for upselling and cross-selling.

• Monitor individual team performance and implement improvement plans.

• 2. Team Management & Leadership

• Supervise, motivate, and guide sales executives.

• Conduct daily briefings and allocate individual sales targets.

• Train team members on product knowledge, customer handling, and selling techniques.

• Manage staff schedules, attendance, and floor deployment.

• Support the Store Manager in maintaining team productivity.

• 3. Customer Relationship Management

• Ensure excellent customer service and a premium shopping experience.

• Handle customer complaints and escalations professionally.

• Build relationships with high-value and repeat customers.

• Ensure timely follow-up with customers for enquiries, orders, and special occasions.

• Promote customer retention and loyalty.

• 4. Inventory & Stock Management

• Monitor stock availability, display standards, and merchandise movement.

• Coordinate stock replenishment and inter-store transfers.

• Ensure accurate stock records and support inventory audits.

• Maintain proper handling and security of high-value jewellery.

• Identify slow-moving and fast-moving inventory.

• 5. Store Operations & Compliance

• Ensure adherence to company SOPs and operational guidelines.

• Maintain visual merchandising and display standards.

• Oversee billing accuracy, documentation, and daily reporting.

• Ensure compliance with jewellery security and loss-prevention procedures.

• Support store opening and closing activities.

• 6. Reporting & Performance Analysis

• Prepare daily, weekly, and monthly sales reports.

• Track sales performance against targets.

• Analyse conversion rates, product-category performance, and team productivity.

• Share performance updates and improvement recommendations with the Store Manager.

• Candidate Requirements

• Educational Qualification: Graduate preferred.

Experience

• Preferably 4–8 years of retail sales experience.

• Experience in jewellery retail is strongly preferred.

• Previous experience as a Department Manager, Floor Manager, Assistant Store Manager, or Team Leader is desirable.

• Experience managing sales teams and achieving departmental targets.

• Key Skills Required

• Jewellery product knowledge (Gold, Diamond, Platinum)

• Sales Target Achievement

• Team Handling & Leadership

• Customer Relationship Management

• Inventory & Stock Management

• Retail Store Operations

• Sales KPI Monitoring

• Communication & Problem-Solving Skills

• Key Performance Indicators (KPIs)

• Department Sales Target Achievement

• Conversion Rate

• Average Bill Value (ABV)

• Units Per Transaction (UPT)

• Customer Satisfaction

• Team Productivity

• Inventory Accuracy

• SOP Compliance

• Ideal Candidate

• A proactive retail professional with strong sales leadership, jewellery product knowledge, excellent customer-handling skills, and the ability to manage a department independently while supporting overall store performance.

• Must-have skills

• Jewellery SalesStore Managetment