Department Manager

Job Title: Department Manager

About the Role

As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By bringing everyone together, you’ll be able to create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping you, your team, and H&M succeed. Ensuring an excellent operational and visual experience for your store, customers and colleagues. You’ll be aware of your store’s strengths, opportunities, and competitors. Analyze and follow up on sales, and create plans to optimize results and profits.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities

Customer Sales and Profit

• You are responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines
• Representing yourself and the H&M brand positively during customer interactions
• Be aware of and take responsibility of your department's strengths and identifying commercial opportunities and acting on them
• Establish and analyze sales and budget goals, creating plans to optimize results
• Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers
• Following up that your team is actively promoting our Customer Loyalty App (Hello Member) and in-store sustainability initiatives
• Manage your department in a cost-efficient way
• Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges
• Ensure all admin routines for both people and operations are handled in a correct way

Fashion and Trend Awareness

• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers
• Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions

Team and Development

• Responsible for recruitment, onboarding, performance management, upskilling and developing your team in-store
• Complete performance evaluations and succession planning to support business and team needs
• Retain and share your knowledge and skills with your team
• Collaboration, planning and teamwork with in-store Visual Merchandiser team
• Give and receive feedback with your colleagues to learn, develop and support each other
• Responsible for the team's planning and scheduling
• Regular communication to store colleagues to inform, motivate and inspire – daily, weekly meetings
• Ensure all procedures, routines and legal requirements in all areas of the store are followed
• Participate in relevant onboarding and introduction processes, trainings and courses relevant for your role and future development

Retail Operations/Visual and Commercial Execution

• Secure a clean and tidy sales floor and back of house including stockroom areas
• Ensure high fashion quality, visual and commercial product presentation, with good garment care
• Secure good stock levels and provide input on allocation to Area team
• Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards and routines set internally, utilizing all tools and technology provided
• Upkeep and follow best practice for any in-store OMNI Services and in-store tech services/tools
• Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global and local strategies and sales market/regional requirements to ensure a strong and consistent price perception throughout store
• Updating and upkeep of back-of-house areas for all colleagues (key information, health and safety, tidiness etc)
• Responsible for opening and closing of store daily

Qualifications

• Who You Are

• To be a successful and effective Department Manager, you’ll be a strong leader who enjoys taking responsibility for others

• You must be ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics

• You are achievement-oriented, motivated by performance and competition to be truly customer centric

• Why You’ll Love Working at H&M

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability

• We pride ourselves on being a values-driven organization, guided by our unique values that have been part of our success story for over 75 years

• You’ll have access to our Colleague Resource Groups to find community and networking opportunities among colleagues

• We are an inclusive company where you’re encouraged to be yourself at work

• You will have access to a large global talent community, where career growth and aspirations have no limits

• We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off

• You’ll be able to express your personal style with our employee discount at H&M and other brands

• Additional Information

• Compensation: expected base salary range is $23.56 - $27.09 hourly

• EEOC Code: SLS

• Pay Status: Non-Exempt, Hourly

• This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion.

• H&M in good faith has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. This range may be modified in the future.

• We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact our recruitment team. For more information on how we process your personal data, please see our Privacy Notice.