About this role
Marketsquare is Nigeria’s emerging grocery retail chain - a place where Nigerians can go to find their trusted brands of groceries at the best prices. Marketsquare was conceived from a burning sensation to create a modern and relevant retail shopping experience for Nigerians and a more convenient way for people to get their everyday needs.
We are recruiting to fill the position below:
Marketsquare
Locations: Abuja, Lagos, Owerri - Imo, Benin - Edo, Onitsha & Awka - Anambra, Asaba - Delta, Warri - Delta, Akure - Ondo and Mowe - Ogun
About the Role
- We are currently recruiting for a customer-focused and highly organized Checkout Manager to oversee all activities at our checkout unit.
- In this role, you will be the guardian of the final impression we have on our customers.
- You will assume responsibility for customer satisfaction by leading the cashier and porter team, ensuring prompt resolution of issues, and delivering seamless, friendly, and efficient checkout experience.
Key Responsibilities
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Develop and manage schedules for tills and checkout personnel to uphold customer service standards. Coordinate lunch breaks, cashing-up breaks, and provide backup staffing as needed.
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Oversee Cashiers and Porters, ensuring excellent customer service through proper handling, packing, and carrying of customers' goods.
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Direct and maintain control over all housekeeping duties, including cleaning, wrapping, packing, and managing trolleys, baskets, and checkout drawers to foster a customer-centric environment.
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Ensure daily cash-ups for all Cashiers, conduct regular spot checks on opening tills, and manage change requisitions and issuances accurately.
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Proactively assist customers with price queries, merchandise questions, and loyalty card inquiries.
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Encourage customers to utilize feedback channels to continually improve satisfaction.
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Train and motivate checkout staff to provide efficient and exceptionally friendly service. Coach employees in special circumstances such as theft, complaints, returns, exchanges, coupons, and special offers.
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Direct and implement staff buying procedures, maintaining control over the process to enhance the overall customer experience.
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Qualifications & Skills
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Minimum of a B.Sc./ HND in any related field.
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Minimum of 4 years in customer service operations or banking experience as customer/Teller service specialist.
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Must have either of NYSC discharged/exemption or exclusion letter
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Strong leadership and people management skills with the ability to train and motivate a team.
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Excellent cash handling and reconciliation skills with high attention to detail.
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A genuine passion for delivering exceptional customer service.
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Ability to handle customer complaints and special circumstances with tact and professionalism.
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Strong organizational and scheduling abilities.
Application Closing Date
31st December, 2026.