About this role
Key Responsibilities
- Verifies and documents participation status with all insurances and umbrellas.
- Take calls to follow up on specific issues or requests with insurance and umbrellas.
- Perform related duties as assigned, within your scope of practice.
- Assist with client communication, including scheduling meetings, preparing materials, and following up on action items
- Maintain accurate client records and update account information in Google Sheets for shared updates between client and Account Manager
- Coordinate project timelines and deliverables for external clients to maintain progress within their given process
- Prepare paperwork (contract applications and letter requests) for assigned accounts
- Handle routine client inquiries and escalate complex issues appropriately
Requirements
- 2+ years of dental insurance verification preferred
- Experience working with US dental insurance companies
- Strong written and verbal communication skills
- Proficiency in Microsoft Office Suite and G-Suite
- Excellent organizational abilities and attention to detail
- Ability to multitask and work in a fast-paced environment
- Professional demeanor and client-focused mindset
- Background in project management or customer service is highly valued, as these are excellent transferable skills for the role
Benefits
- HMO with 1 free dependent upon hire (with Dental coverage)
- Life Insurance
- 20% Night Differential
- 20 PTO credits annually
- Great Company Culture
- Career Growth and Learning
- Night Shift
- Work from home
- Applicants from anywhere in the Philippines are welcome to apply!