Delivery Supervisor

Job Title: Delivery Supervisor

Job Posting

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible. As a Customer Service and Logistics Delivery Supervisor, you will be a front-line leader responsible for the day-to-day tactical execution of branch operations and broader Customer Service & Logistics (CS&L) strategies related to both warehouse and delivery operations. You will ensure operational excellence in terms of service, cost, health and safety, quality, food defense, sustainability, and compliance with all legal requirements and internal policies. You will work collaboratively with key internal and external (third-party logistics vendors) business partners to ensure effective management, timely solutions, and seamless execution across the supply chain.

How you will contribute

You will:

• Operational Management & Execution: Manage daily plans, including order/route management and employee performance. Monitor inbound, outbound, co-packing, warehousing, and distribution activities to ensure shelf-life management, reduce write-offs, and continuously improve productivity. Oversee inventory management activities, including iDoc management and stock reconciliation, ensuring accurate alignment between SAP and warehouse management systems. Conduct interfaces monitoring, track & trace, claims management, invoice management, and pallets management. Schedule delivery routes and conduct ride-alongs with drivers.
• Compliance & Risk Management: Ensure strict compliance with HSE, quality, and risk management standards, as well as HACCP guidelines. Ensure compliance with FMCSA Rules and Regulations, including Hours of Service (HOS), DOT breaks, and Electronic Logging Device (ELD) compliance. Promote a strong safety culture, reduce incident/accident rates, ensure successful roadside inspections, conduct DMS meetings, enforce pre- and post-trip inspections, and perform safety audits.
• Performance Management & Continuous Improvement: Analyze and verify capacity utilization, performance, and Key Performance Indicator (KPI) monitoring, implementing corrective measures as needed. Drive execution against core KPIs in safety, service, savings, and people. Lead project-related and ad-hoc tasks, particularly those connected to continuous improvement initiatives, tenders, and peak management. Identify supply chain opportunities and participate in Lean Six Sigma projects and other continuous improvement programs.
• Stakeholder & Vendor Collaboration: Work closely with service providers to ensure punctuality, completeness, and quality of deliveries to trading partners. Manage third-party performance, fostering strong relationships and effective communication with internal and external stakeholders and customers.
• Financial Acumen & Budget Management: Build and provide full-cost analysis, including yearly budget, risks, and opportunities. Manage the Delivery Labor Budget, approve payroll, and drive the lowest cost per case through productivity plans and loss prevention.
• Team Leadership & Development: Provide ongoing coaching to delivery drivers, ensuring adherence to standard work processes for the Delivery Pillar. Interview, onboard, and develop direct reports through various formats (classroom, On-the-Job Training, work-with). Coach direct reports on development plans and manage local hourly employees (Union/Non-Union) through coaching, communication, and relationship building.

Key Performance Indicators (KPIs)

Primary: Delivery Labor Budget and Financial Acumen, Delivery Efficiencies, Overtime%, Driver Methods %, Driver Performance and Management, Routing and Compliance, FMCSA Rules and Regulations Compliance, Electronic Logging Device (ELD) Compliance. Secondary: Electronic Proof of Delivery (ePOD) %, Pre and Post Trip Compliance, % Handheld Usage, On-Time Delivery, Indirect Hours (non-productive).

Job Specific Requirements

High School Diploma (Bachelor's degree is preferred). Experience in logistics operations, procurement, or a broader supply chain function (an asset). Experience with Microsoft applications, especially highly experienced with Excel. Good knowledge of ERP systems, preferably SAP