About this role
About the Role Databricks is seeking a Delivery Solutions Architect (DSA) based in London, United Kingdom. The role blends technical leadership with commercial responsibility to drive adoption of the Databricks platform within strategic customers. You will report to a DSA Manager in the Field Engineering organization and collaborate with sales and field engineering teams to accelerate usage and value delivery across customer workloads.
What You'll Do
- Engage with Solution Architects to understand the full use case demand plan for prioritised customers.
- Lead the post-technical win technical account strategy and execution plan for the majority of Databricks use cases within our most strategic accounts.
- Be the accountable technical leader assigned to specific use cases and customer(s) across multiple selling teams and internal stakeholders, creating certainty from uncertainty and driving onboarding, enablement, success, go-live and healthy consumption of the workloads where the customer has decided to consume Databricks.
- Be the first contact for any technical issues or questions related to production/go-live status of agreed upon use cases within an account, often servicing multiple use cases within the largest and most complex organizations.
- Leverage Shared Services, User Education, Onboarding/Technical Services and Support resources, along with escalating to expert-level technical experts to build tasks beyond your scope of activities.
- Create, own and execute a point-of-view as to how key use cases can be accelerated into production, coordinating with Professional Services resources on the delivery of PS Engagement proposals.
- Navigate Databricks Product and Engineering teams for new product innovations, private previews and early access programs.
What We're Looking For
- Strong post-sales technical leadership experience across Databricks products or similar data platforms, with the ability to communicate with executives and stakeholders at all levels.
- Track record of leading technical account strategies and driving onboarding, enablement, go-live and healthy consumption for complex use cases.
- Excellent cross-functional collaboration and program-management skills, including coordination with Shared Services, Education, Onboarding/Technical Services and Support.
- Ability to work with and escalate to expert-level resources and orchestrate Professional Services engagements.
- Ability to articulate a compelling point-of-view to accelerate production and drive value for strategic customers, and to partner with Product/Engineering on new product innovations.