About this role

Job title: Delivery Manager

Delivery Manager

Skill Set: ITIL4

Total Experience: 3.00 to 12.00 Years

No of Openings: 1

Job Post Date: 21/07/2026

Job Expiry Date: 29/09/2026

Domain: IT

Location

JAKARTA [Indonesia]

Job Reference No: 4097091

Job Summary

Job Description Delivery Manager

Job Title Delivery Manager

Reporting To Delivery Partner

Role Summary

The delivery manager is responsible for ensuring smooth day to day IT operations while providing governance and project coordination support for multiple applications & Service management initiatives. The role acts as the bridge between operations, project teams, customers, and vendors to ensure service stability, timely project execution, and adherence to governance processes.

Key Responsibilities

Operations Management
Manage daily IT operations for application support and infrastructure services.
Ensure SLA, KPI, and service quality targets are consistently achieved.
Coordinate incident, problem, change, and service request management activities.
Drive Major Incident Management (P1/P2) and ensure timely stakeholder communication.
Monitor operational dashboards and identify service improvement opportunities.
Track service availability, recurring issues, and operational risks.
Ensure operational readiness for project releases and production deployments.
Coordinate with multiple vendors and internal teams to resolve service issues.
Conduct operational review meetings and publish service reports.
Project Support & Governance
Support Project Managers in planning, tracking, and coordinating project activities.
Maintain project plans, RAID logs, action trackers, and milestone reports.
Coordinate project meetings, prepare MOMs, and follow up on action items.
Track project deliverables, dependencies, and resource allocation.
Monitor project schedules and escalate delays or risks proactively.
Support release planning, deployment scheduling, and change governance.
Ensure project documentation is complete and maintained.
Coordinate UAT, Go Live, and Hypercare activities.
Customer & Stakeholder Management
Act as a single point of contact for operational and project coordination.
Provide regular status updates to customer and internal management.
Coordinate cross functional teams across application, infrastructure, network, database, and security.
Support governance meetings, steering committees, and service reviews.
Reporting & Governance
Prepare daily, weekly, and monthly operational reports.
Track SLA/KPI compliance and service improvement initiatives.
Publish project status reports, dashboards, and executive summaries.
Maintain resource utilization and capacity reports.
Ensure compliance with ITIL processes and organizational standards.
Continuous Improvement
Identify automation opportunities to improve operational efficiency.
Drive root cause analysis and preventive actions for recurring incidents.
Support process standardization and documentation improvements.
Participate in audits and compliance activities.

Required Skills

Technical
ITIL Foundation certified (preferred)
Good understanding of Incident, Problem, Change, Release, and Service Request Management
Knowledge of SDLC and Agile methodologies
Familiarity with Application Support, Infrastructure, Network, Database, and Cloud environments
Experience with monitoring and observability tools
Tools
ServiceNow
JIRA / Datadog
Microsoft Excel (advanced), PowerPoint, and Visio
Confluence / SharePoint