Delivery Manager - Customer Platform

Delivery Manager - Customer Platform

Ko wai mātou - About us: Hato Hone St John has been serving New Zealanders since 1885. Today, we have nearly 12,000 kaimahi working across Aotearoa to enhance the health and wellbeing of our communities. From responding to 111 calls to supporting people to stay healthy through health education, access and monitoring, we make a life-changing difference every day.

Job Description He aha te tūranga - About the role: Join us in a key leadership role where you'll oversee the delivery of Hato Hone St John’s customer platform, which supports a range of services including Telecare, Training, Fundraising, Products & Services, and Ambulance Membership. Leading a multi-disciplinary digital delivery team, you'll take end-to-end ownership of platform delivery, providing clear direction, accountability, and decision-making while managing priorities, releases, and day-to-day delivery activities in a hands-on environment.

• Lead and develop a high-performing digital delivery team, fostering accountability, capability growth, and continuous improvement.
• Own and manage a single delivery pipeline, ensuring work is prioritised, planned, and delivered effectively across multiple streams.
• Partner with stakeholders across the organisation to align delivery priorities with business goals and provide clear advice on impacts, risks, and timelines.
• Oversee platform releases, change management, and governance, ensuring reliable, secure, and high-quality delivery outcomes.
• Provide clear visibility of delivery performance, capacity, risks, and benefits while balancing demand, resources, and competing priorities.

Qualifications

Ko wai koe - About you:

• We're looking for a confident and adaptable leader who thrives in a fast-paced environment and enjoys taking ownership from start to finish. You'll be a strong communicator with a positive, resilient mindset, capable of managing competing priorities while building effective relationships across the business. A self-motivated team player, you'll bring a proactive, can-do attitude, a commitment to continuous professional growth, and the flexibility to do what's needed to achieve successful outcomes.

To be successful in this role, you will have:

• Relevant tertiary qualification in IT, Business, or a related field, with Salesforce and project management certifications highly regarded.
• Experience leading enterprise platform or digital delivery initiatives.
• Proven people leadership experience across technical or multi-disciplinary teams.
• Strong understanding of Salesforce, requirements gathering, and delivery lifecycles.
• Experience managing competing priorities, multiple delivery streams, and stakeholder expectations.
• Excellent communication skills, with the ability to engage executives, stakeholders, and external partners.