About this role
Job title: Delivery Manager
About the Role Delivery Manager responsible for the smooth execution of client projects and services, coordinating internal and external technical teams, ensuring quality, deadlines and costs, and maintaining high client satisfaction.
What You'll Do
- Coordinate and operationally track projects or fixed-price / managed services.
- Lead internal and/or external technical teams in collaboration with project managers and technical leads.
- Monitor contractual commitments (SLA, timelines, quality, budget).
- Be the primary client contact: relationship management, reporting, escalation handling.
- Identify project risks and implement corrective actions.
- Propose optimizations and contribute to continuous service improvement.
- Participate in staffing and skills development and talent retention.
- Calculate and analyze KPIs.
- Contribute to pre-sales with commercial teams.
What We're Looking For
- Master’s degree in computer science, project management or equivalent.
- Significant experience in project/delivery management in an IT services company or end client.
- Strong mastery of project management methodologies: Agile, Scrum, Kanban or V‑Model.
- Excellent client relations, sense of commitment and diplomacy.
- Leadership with the ability to supervise and motivate a team.
- Analytical mindset, rigor, proactivity.
- Proficiency with management tools: JIRA, MS Project, Excel, etc.
Compensation & Benefits
- Benefits include private health and life insurance, and retirement plan.
- Team building activities, Happy Day, AfterWork, Team Day, etc.
- Profit sharing / performance bonus and recognition programs.
- Emphasis on working with latest technologies and innovative projects, and supporting digital transformation.
- Commitment to equality of opportunity and a respectful, inclusive environment.