Delivery Lead/Development Manager - Sovereign Cloud Delivery

Delivery Lead/Development Manager - Sovereign Cloud Delivery

• Team Links:Engineering

• Location Links:'s-Hertogenbosch

• Published Date:Today

• Work Pattern:Hybrid -

• Contract Type:Full-time -

• Reference:REF2495C

The Role

Job Description

What you'll do

• We are looking for an experienced Development Manager (f/m/d) who will responsible for setting up and managing a team of highly-sklled Dev Ops Engineers. Within the Sovereign Cloud Delivery organization, we are responsible for operating a multitude of SAP solutions according to local compliance requirements. The local team in the Netherlands will be executing the day-2-day operations tasks to provide a best-in-class service to our customers, ensure adherence to the SLA’s and continuously optimize the TCO. You will first hire the local team according to the regulations defined by the Dutch authorities. Afterwards you will be managing the respective team to drive and optimize the business outcome. You will closely cooperate with your counterparts in other countries and the Global Delivery team and support customer facing activities as required.

• Inspire and motivate the team

• Grow the team by finding the best talent

• Accountability for annual goals established for team or department and you lead by example, share knowledge, and work collaboratively with direct reports

• Ensure efficiency and effectiveness of all operations processes by applying modern principles of Dev Ops

• Accountability for key KPIs for the team, e.g. SLA for Availability, TTR, etc.

• Represent SAP to customers / partners

• What you bring

• Managerial experience and a sound professional experience with working in collaborative environments that promote a teamwork mentality

• Strong background in operating at least one SAP solution, preferably in a public cloud fashion is a prerequisite

• You can identify risks, anticipate challenges, and seek to proactively head-off obstacles with mitigations and contingencies

• Experience in customer facing activities and understanding of customer specific business processes

• Experience with escalation handling and escalation handling experience

• Deep understanding of ITIL processes

• A high service and customer orientation, and a strong drive for change and quality

• Interpersonal skills: team player, proactive networking, results and execution focus, motivated to work in an international and intercultural environment

• Strong analytical, interpersonal and verbal/written communication skills

• Excellent command of Dutch and English is mandatory

• Commitment maintaing daily office prescence for efficient team collaboration.

• Work Experience

• Minimum of 5 years of experience in operating SAP solutions

• Minimum 3 years of experience as a people manager

• Due to the potentially classified nature of our work, your willingness is required to subject yourself to a governmental security clearance process.

Qualifications

• strategic leadership, operational excellence, and the ability to align technology with business goals. You anticipate trends, manage change, and build resilient organizati

• Additional Information

• About SAP

• With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.

• As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.

• We win with inclusion

• SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone, regardless of background, feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

• SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or complete your application, please send an email with your request to the Recruiting Operations Team: [email protected].

• For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

• Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy and childbirth), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

• Successful candidates might be required to undergo a background verification with an external vendor.

• AI Usage in the Recruitment Process

• For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

• Please note that any violation of these guidelines may result in disqualification from the hiring process.

• Company Description

• Join SAP's expert community, representing DevOps in strategic forums and driving innovation that shapes the future of cloud operations.

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