About this role
Delivery Account Operations Associate IV
Join Xerox as a Delivery Account Operations Associate IV, supporting customer locations throughout Kentucky through hands-on device deployment, technical support, inventory management, and customer service. This field-based role is ideal for someone who is organized, comfortable working independently, and enjoys combining technical and administrative responsibilities. You will travel frequently throughout Kentucky using a company-provided vehicle while supporting Xerox equipment and customer operations.
Why Join This Team:
- Work independently in a field-based role supporting customer locations throughout Kentucky
- Gain hands-on experience with Xerox multifunction devices, scanners, applications, and related technologies
- Collaborate with Sales, Delivery, IT, and customer teams to coordinate successful device installations
- Build customer relationships through onsite support, training, and responsive service
- Take ownership of a varied role combining technical, logistical, and administrative responsibilities
What You Will Do:
- Install and configure devices onsite, including physical tagging, application settings, address books, network information, and related setup activities
- Manage consumable inventory, initial supply orders, deliveries, and the loaner device pool
- Provide end-user training and coordinate device installations with Sales, Delivery, IT, and other support teams
- Deliver, pick up, relocate, and support Xerox devices, loaner equipment, desktop scanners, and related equipment at customer locations
- Create required files and support tickets, perform break-fix activities, and maintain accurate administrative records
What You Need to Succeed:
- Valid driver's license and ability to successfully complete the required Motor Vehicle Record check
- Ability to lift up to 75 pounds and safely move Xerox multifunction devices using appropriate equipment
- Ability to walk several miles per day and travel extensively throughout Kentucky, including driving approximately 2,000 to 2,500 miles per month
- Strong Microsoft Office skills, including Excel and PowerPoint, with strong administrative and organizational abilities
- Strong communication skills and ability to work independently in a customer-facing, field-based environment
How We Set You Up for Success:
- Company-provided vehicle for required business travel throughout Kentucky
- Monday through Friday schedule from 8:00 AM to 5:00 PM
- Opportunity to develop hands-on experience supporting device installation, configuration, inventory, and customer operations
- Cross-functional collaboration with Xerox Sales, Delivery, IT, and support teams