Delivery Account Operations Associate III

Delivery Account Operations Associate III

General Information

Country United States

Date Thursday, August 20, 2026

Working time Full-time

Ref# 20040444

Job Level Individual Contributor

Job Type Experienced

Seniority Level Associate

Currency USD - United States - US

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.

Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

Description & Requirements

About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

About the Role

In this role, you will help manage and coordinate print fleet operations, including new device installations, Moves, Adds, Changes, and Decommissions (MACDs), bulk equipment orders, and data analysis activities. You will work closely with service teams and clients to ensure efficient service delivery, accurate reporting, and a positive customer experience.

Key Responsibilities

• Manage and track consumables, parts inventory, and order fulfillment activities
• Coordinate device installations, relocations, upgrades, and decommissions
• Maintain service reporting tools and produce recurring client-facing reports and analytics
• Support integration with client ticketing and helpdesk systems
• Partner with service delivery and technical teams to resolve issues and escalate major incidents when necessary
• Analyze operational data to identify trends, opportunities, and areas for improvement

Qualifications

• Experience managing a print fleet, office equipment environment, or similar service delivery operation

• Strong analytical skills and experience working with operational data and reporting

• Proficiency with Microsoft Office applications, particularly Excel, and basic device troubleshooting

• Excellent organizational, communication, and customer service skills

• Ability to manage multiple priorities and work effectively in a fast-paced environment

• Strong attention to detail and commitment to delivering high-quality customer support

• How We Set You Up for Success

• Full onboarding and technical training

• Access to support tools and advanced remote monitoring systems

• Career development with regular reviews and improvement plans

• Adherence to client compliance and training programs (e.g., HIPAA, security)

What We Offer

Competitive hourly compensation with overtime potential

Comprehensive benefits from day one (medical, dental, vision, life insurance)

401(k) with company match

Paid time off, holidays, and personal days

A culture that prioritizes flexibility, safety, and work-life balance