About this role
Company Description
At Coface, we make trade happen everyday.
Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.
With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.
Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.
*Shape the future of trade with us.
Join our Happeners!*
Job Description
Taking care of the relations with all collection entities
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Follow up of the collection’s performance
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Daily management of the collection network As part of the Group collection team, the Debt collection expert assumes various responsabilities
Network Management :
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Implement a close collaboration with each regional Claims and collection managers/ local collection managers
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Organization of workshop in order to improve processes/ working methods
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Share best practices within the collection network
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Organization and preparation of the monthly calls with the regions
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Support entities in making sensitive decisions
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Make decisions within the Group delegation levels
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Ensure the effective internal coordination between collection entities
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Attend internal and external meetings with suppliers, customers, other group departments when required
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Promote the business line, resolve issues and discuss services and concerns Reporting and Analysis: follow-up of the performance
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Monthly analysis of the collection results
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Organization of regular portfolio review with different countries
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Launch of specific action plans and follow-up to improve the performance
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Monitor the performance of legal services and maintain relationships with key suppliers.
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Follow up of sensitive files (crucial) Coordination within the collection tool
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Close relation with product owner of COP and Implement a close cooperation with Business technology Team
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Development and enhancement of the reporting’s capability: specify new Debt Collection needs.
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Participation of meetings with BT to implement Customer service:
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Take part in specific debt collection tender in order to support the collection entities and the Group specialties dept
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Promote Coface’s Debt Collection Services towards Clients / Prospects / Partners / Brokers
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Monitor the quality of service delivered by the collection entities for the most important clients in debt collection
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Handle complaints both internally and externally which are relevant to the department
Qualifications
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Experience
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5 year’s experience in Debt Collection industry or equivalent
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Master / Bachelor in Business Administration or equivalent University degree
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IT systems
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COP
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Atlas / Cofanet
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INCA
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Microsoft office
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Sharepoint
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Practices
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Debt Collection practices
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Knowledge of Coface’s products / conditions / provisions (especially Debt Collection)
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Excellent negotiation and mediation skills