Deal Desk Analyst

Deal Desk Analyst - Costa Rica

Heredia, Costa Rica

req11673

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Posted on: 10/22/2026 - Application Deadline: 11/1/2026

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We're looking for a Deal Desk Analyst - Costa Rica This role is Hybrid, Costa Rica

Deal Desk Analyst

Reports to the Deal Desk Manager

Role Overview As a Deal Desk Analyst, you will serve as a key member of the Deal Desk organization, providing Tier 1 operational support to the sales organization through the administration and execution of commercial transactions across multiple sales motions. This role is primarily focused on CPQ support, sales enablement, quote and order validation, and other transactional activities that ensure efficient, accurate, and compliant deal execution. You will assist sellers with standard quoting processes, product configurations, approval workflows, and process guidance while helping drive adoption of CPQ best practices. The Deal Desk Analyst will work closely with Sales, Deal Desk, Finance, Legal, and other cross-functional teams to ensure transactions are processed accurately, efficiently, and in accordance with company policies and procedures.

In this role you will...

• Create and manage private offers through Tackle.io for Cloud Marketplaces including Microsoft Azure, AWS, and GCP.
• Monitor, track, and report on marketplace opportunity and private offer activity.
• Review quotes, order forms, and transactional data for completeness, accuracy, and compliance with company policies.
• Support standard deal transactions, renewals, amendments, and administrative sales requests.
• Validate pricing submissions and ensure required approvals are obtained prior to processing.
• Partner with Sales, Finance, Legal, Revenue Operations, and other stakeholders to resolve transactional issues and drive timely deal closure.
• Maintain data quality and accuracy across Salesforce, CPQ, Tackle.io, and related systems.
• Assist with order validation and booking readiness activities as required.
• Identify process gaps and recommend improvements that increase efficiency, scalability, and compliance.
• Contribute to documentation, knowledge management, training materials, and operational best practices.
• Support additional Deal Desk, Sales Operations, or Order Validation responsibilities during peak periods or changing business needs.
• Participate in special projects and strategic initiatives that support the evolution of the Global Deal Desk organization.

You've got what it takes if you have...

• 2-4 years of experience in Deal Desk, Sales Operations, Revenue Operations, Sales Support, Order Management, or a similar commercial operations role.
• Hands-on experience with Salesforce CRM; CPQ experience preferred.
• Experience working with Tackle.io and Cloud Marketplaces (Azure, AWS, GCP) preferred.
• Strong understanding of sales transaction workflows, pricing approvals, quoting processes, and operational controls.
• Ability to manage multiple priorities while maintaining attention to detail and accuracy.
• Strong analytical, problem-solving, and organizational skills.
• Excellent written and verbal communication skills.
• Experience working in a fast-paced SaaS environment preferred.
• Demonstrated commitment to process improvement and operational excellence.
• Consideration for privacy, security, and compliance obligations.
• Proficient in the English language
• Thrives in a fast-paced environment and understands the critical importance of meeting EOQ and EOY deadlines, balancing speed, accuracy, and compliance to support successful deal closure.

Our Growing Presence in Costa Rica

Cornerstone is excited to be building a new hub in Costa Rica as part of our continued investment in growing our global talent and capabilities. We are bringing together teams across a variety of functions, creating exciting opportunities for people to join us at the ground floor of this new chapter and help shape how we grow in the region.

We have invested in a new office in Costa Rica, with construction beginning soon, and we expect our presence and capabilities in the region to continue expanding over time. For those joining us now, this is a unique opportunity to help build something from the beginning, work alongside talented colleagues across Cornerstone globally, and be part of our longer-term growth in Costa Rica.

Employment Structure

As we establish our operations in Costa Rica and complete the process to operate under the country’s Free Trade Zone Regime, Cornerstone is partnering with Recluta, our local Employer of Record (EOR).

Our Culture

Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now – is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone – anywhere – to learn, grow and advance. To be better tomorrow than they are today.

Who We Are:

At Cornerstone, we believe in AI that works in the service of people, amplifying their judgment to drive high-performing, future-ready organizations forward. Cornerstone Workforce AI™, the intelligence platform for workforce readiness, brings together workforce and labor market data into a proprietary Cornerstone People Graph™, translating signals into intelligence, targeting learning where it matters, developing critical skills, and surfacing hidden talent. Delivered as an open, enterprise platform across whatever application your people work in every day, Cornerstone Workforce AI is built for scale, security, and trust, with certified AI guardrails. As an industry leader, Cornerstone is helping approximately 7,000 organizations, 140M+ users, across 186 countries build continuous workforce readiness.

Check us out on LinkedIn, Comparably, Glassdoor, and Facebook!

We have great software and great culture!

The best HR software for all sized businesses begins in the best workplace we know.

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. We are proud to be an EOE Protected Veterans/Disability workplace and an affirmative action employer. If you have a disability or special need that requires accommodation, please contact us at [email protected].