About this role
DDP (Demurrage & Detention) Clerk - Free Time Assessment Department
New Orleans, United States
Job Summary/ Key Responsibilities:
- Tracks every import vessel calling the US ports and the containers on the respective vessel, using MSC proprietary tools, to identify the storage agreements per the service contracts and confirm the free time. Collects the free time information, summarizes it, and calculates the dates for the terminals.
- Organizes the files based on terminal format requirements. Sends summarized data and guarantees of payment to terminals.
- Responds to inquiries coming from the customers and internal departments, regarding free time, to solve contract disputes.
- Creates and updates the free time records in the MSC systems, for accurate billing.
- Escalates unique or complex customer issues to the appropriate supervisor for resolution when necessary.
- Performs other duties as required.
This role requires working on-site in the office for five days a week, from Monday to Friday. There is no option for fully remote or hybrid work in this role, unless required off-site duties are being performed.
Qualifications & Key Competencies:
- Bachelor’s degree preferred or equivalent experience
- Prior experience in supply chain, transportation, shipping, logistics, freight forwarding, customer service, call center, administrative or clerical jobs
- English: advanced
- Strong attention to details
- Organized, efficient, and able to manage time effectively
- Strong customer service mindset, focused, and responsive
- Ability to work under tight deadlines
- Great team player
- Knowledge of MS Excel with the ability to learn new software
What We Offer
- Health Insurance
- Dental & Vision Insurance
- Life Insurance: one-time annual salary up to $50,000
- Long Term Disability Insurance
- Paid Parental Leave
- Business Travel Insurance
- Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
- Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans
You will also have access to additional benefits, effective day one:
- Short Term Disability Insurance
- 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match.
- Wellness Program initiatives / Free MSC Partner Subscriptions with Calm
- Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others.
Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws
If you need a reasonable accommodation for any part of the employment process, please contact us and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis.
For more information, visit MSC Mediterranean Shipping Company.