DC Process Improvement Manager

About the Role The DC Process Improvement Manager is responsible for managing continuous improvement projects while supporting Quality/Cost/Delivery operations for North and Latin America. You will partner with 3PL providers to drive improvements, manage NPI programs, and lead data-driven initiatives to optimize distribution center performance. What You'll Do

• Work closely with partnered 3PL on a day-to-day basis and drive and/or support continuous improvement activities/projects.
• Develop monthly Capacity Plan for DC 3PL operations by analyzing Sales Forecast, Order Booking and delinquency data.
• Drive the New Product Introduction (NPI) process, working directly with the NPI team and 3PL to ensure timely execution and implementation of NPI programs.
• Lead continuous improvement initiatives within the 3PL and broader operations, leveraging data-driven insights to guide strategic decision-making.
• Spearhead and manage special customer projects including custom label and packaging specifications to meet requirements
• Serve as the primary escalation point for the offshore Purchasing team to resolve blocked shipments (invalid PO, ASN, Part Number).
• Oversee the Reverse Logistics activity between MSI and the 3PL. Work directly with Corporate Audit and the 3PL to insure all processes meet required Audit Standards. Drive resolution and closure of Audit Findings.
• Run Oracle Cycle Count reports and monitor/coordinate with 3PL to resolve Cycle Count issues.
• Create reports by using SQL to access EDH (Enterprise Data Hub).
• Immerse AI programs into operational processes What We're Looking For
• Previous experience working with 3PL or distribution center operations
• Project Management experience.
• Strong working knowledge of Oracle ERP.
• Proficient in use of SQL to generate ad hoc reports.
• Strong working knowledge of Inventory Management and Audit processes
• Strong data analysis and problem solving skills.
• Demonstrate AI curiosity and a proactive approach to exploring and learning new AI tools and techniques (e.g., Prompt Engineering) for process optimization.
• Capable of developing detailed project plans, status reports and managing escalations.
• Ability to manage multiple projects within a matrix organization, in a fast paced environment with rapidly shifting priorities.
• Ability to collaborate with Supply Chain teams across various global time zones.
• Ability to step in for the Site Lead, ensuring leadership continuity and seamless operations during their absence. Compensation & Benefits
• Target Base Salary Range: $85,000 - $125,000 USD.
• Our U.S. Benefits include: Incentive Bonus Plans, Medical, Dental, Vision benefits, 401K with Company Match, 10 Paid Holidays, Generous Paid Time Off Packages, Employee Stock Purchase Plan, Paid Parental & Family Leave and more!