DC Operations Manager

Job title: DC Operations Manager

About the Role The DC Operations Manager leads daily distribution center operations to ensure productivity, quality, safety, and service goals are met in a fast-paced environment. This role oversees multiple functional areas, develops high-performing teams, and partners with cross-functional departments to drive continuous improvement and overall DC performance.

What You'll Do

• Lead and oversee daily distribution center operations to ensure productivity, quality, accuracy, and safety standards are consistently met.
• Build and execute productivity plans by reviewing forecasts, determining labor and productivity requirements, and partnering with other leaders to balance workloads across departments.
• Manage and drive performance related to safety, quality, productivity, and customer delivery commitments.
• Drive operational performance through effective planning, execution, and workforce management.
• Develop, coach, and mentor supervisors and frontline leaders to build high-performing teams.
• Monitor key performance indicators (KPIs) and implement action plans to achieve operational goals.
• Partner with leadership to identify opportunities for process improvements, cost savings, and operational efficiencies.
• Ensure compliance with company policies, safety regulations, and operational procedures.
• Communicate operational updates, performance results, and business priorities to leadership and team members.
• Support staffing, labor planning, employee engagement, and performance management initiatives.
• Foster a culture of accountability, teamwork, continuous improvement, and operational excellence.
• Collaborate with cross-functional departments, including Safety, Facilities, Loss Prevention, Human Resources, Inventory Control, and Transportation, to develop and execute plans that support business objectives.
• Resolve operational challenges and drive continuous improvement initiatives to enhance efficiency and service levels.
• Maintain a safe, clean, and organized work environment while promoting a strong safety culture throughout the facility.

What We're Looking For

• Education: High School Diploma or GED required; Bachelor's degree in Engineering, Operations, Supply Chain/Logistics, or related field preferred; Master’s degree a plus.
• 5+ years of leadership experience in warehouse, distribution, logistics, manufacturing, or fulfillment operations.
• Experience leading large teams in a high-volume, fast-paced environment; managing a team of 2+ salaried employees and 70+ indirect employees.
• Proven experience managing productivity, quality, safety, labor performance, and operational metrics.
• 1+ years of experience working with performance metrics, process improvement initiatives, or Lean methodologies.
• Experience scoping, leading, and implementing process improvements through Lean processes, Kaizen events, and/or Six Sigma methodologies.
• Demonstrated problem-solving, analytical, and decision-making skills.
• Excellent customer service, communication, and interpersonal skills.
• Proven track record of meeting or exceeding departmental performance goals.
• Proficiency in Microsoft Office, including Excel, Word, and Outlook.
• Experience with Warehouse Management Systems (WMS) and Labor Management Systems (LMS) preferred.
• Knowledge: Strong leadership, coaching, and team development skills; excellent communication and interpersonal abilities; ability to drive results through accountability and performance management; strong analytical, organizational, and problem-solving skills; ability to prioritize multiple initiatives in a fast-paced environment; experience leading change and driving continuous improvement initiatives.
• Bilingual English/Spanish preferred.

Nice to Have

• Bilingual English/Spanish preferred.

Compensation & Benefits

• Not specified in the posting.