About this role
Job title: DC IT Technician
About the Role As a member of the DC Operations team, the DC IT Technician ensures the proper functioning of OVHcloud's data center infrastructure by securing installation and maintenance of equipment, guaranteeing continuity of service. This on-site role in Toronto reports to the Datacenter Manager and supports 1st-level troubleshooting, maintenance, and continuous improvement of data center operations.
What You'll Do
- Contribute to datacenter systems architecture and ensure 1st level of support
- Optimize the racks for new servers
- Connect power and network cables within server and network racks
- Wire the incoming cables and network within the racks respecting wiring scheme
- Install / Uninstall servers as required by the DC Team Leader and in accordance with the operational plan
- Assemble and install computer hardware (assemble / install / upgrade/ update servers)
- Adhere to health and safety rules and regulatory requirements
- Escalate incident tickets to Level 2 support where appropriate
- Contribute to Datacenter maintenance
- Complete interventions on the equipment in response to monitoring alerts or customer tickets
- Upgrade the servers (change obsolete components)
- Undertake curative maintenance on delivered servers
- Troubleshoot technical issues using various tools: network, servers
- Perform regular established maintenance procedures
- Understand and maintain cabling systems
- Replace failed networking devices within racks
- Implement actions to resolve problems related to the server environment
- Ensure servers are functioning properly via analysis and monitoring
- For all these actions, use the right tools and keep asset's databases up to date: stock, assets, status, actions, etc.
- Manage and resolve system failures quickly
- Assist team members with other relevant maintenance tasks within the Datacenter
- Coordinate activity with all 24/7 teams and help improve customer relations
- Contribute to the continuous improvement of the department, meeting the requirements set out in the quality management system
- Help maintain good customer relations and customer satisfaction on a daily basis
- Ensure information is shared between maintenance agents and provide reports to the Team Leader
- Respect the schedule and targets set by the Team Leader
What We're Looking For
- A keen interest in IT and computer hardware products/components
- Advanced understanding of general maintenance procedures and techniques
- Basic knowledge of computer networking
- Fluency in English
- Physically capable and available to work weekends, public holidays, and evenings
- A team player with excellent communications skills
- Customer centric oriented
- Attention to detail and a solution oriented approach
- Positive and proactive mindset
- Organizational skills
- Background: Post-secondary or equivalent qualification in electronics / IT / Maintenance
- A minimum of 2 years’ experience in a similar role
- Experience of building and maintaining computers
Nice to Have
- Optional/preferred qualifications (only if mentioned)
Compensation & Benefits
- Hybrid télétravail policy
- Employee stock ownership plan
- Seniority recognition program
- Vacation and sports subsidies
- On-site nursery and crèche
- Multicultural teams
- Well-equipped offices
- Online training and certification platform
- Digitalized medical and social benefits for you and your family You are trained on data up to October 2023.