Data Entry Officer (Edo)

Data Entry Officer (Edo)

Moniepoint is a financial technology company digitising Africa’s real economy by building a financial ecosystem for businesses, providing them with all the payment, banking, credit and business management tools they need to succeed.

Data Entry Officer (Edo)

• Job Type Full Time
• Qualification BA/BSc/HND
• Experience 1 - 3 years
• Location Edo
• Job Field Data, Business Analysis and AI

Job Purpose

• The Data Entry Specialist ensures that customer accounts, product catalogues, inventory records, and pricing data are accurately entered and maintained within the Moniebook platform.
• Working closely with Onboarding Specialists and Account Managers, you keep data clean and ready from day one, enabling fast go-lives, reliable reporting, and a smooth experience for every retail customer.
• Success is measured by accuracy rates, turnaround time, and your contribution to a scalable, error-free operational foundation.

Key Responsibilities

• Data Entry & Record Management

• Input, update, and maintain merchant data, including product catalogues, SKUs, pricing, inventory levels, and customer profiles.

• Process bulk data imports from spreadsheets and CSV files, validating format and completeness before upload.

• Ensure all records adhere to Moniebook's data standards and naming conventions.

• Onboarding Data Support

• Prepare merchant accounts ahead of onboarding by populating required product, inventory, and configuration data within agreed timelines.

• Review merchant-submitted data templates for errors or missing fields and follow up to resolve gaps before entry.

• Support the setup of catalogue structures, tax configurations, and payment settings as directed by the Onboarding team.

• Data Validation & Quality Assurance

• Conduct checks to identify and correct errors, duplicates, or outdated records.

• Cross-reference data across spreadsheets, CRM, and POS backend to ensure consistency.

• Flag and document data anomalies, routing them to the appropriate team for resolution.

• Process & Documentation

• Maintain accurate records of data entry activities, import logs, and correction history in the CRM.

• Document common errors and resolutions to build a shared knowledge base and reduce repeat mistakes.

• Identify recurring workflow bottlenecks and recommend improvements to the Operations lead.

• Cross-Functional Collaboration

• Fulfil ad-hoc data requests from Onboarding Specialists, Account Managers, and Support teams within SLA windows.

• Coordinate with internal teams to gather missing customer data without delaying onboarding timelines.

Qualifications

• 1-3 years in data entry, data operations, or a similar role — preferably in SaaS, retail tech, or fintech.

• Exceptional attention to detail with a track record of high accuracy across large data volumes.

• Proficiency in Excel or Google Sheets (data cleaning, VLOOKUP/XLOOKUP, basic formulas).

• Familiarity with CRM platforms or POS/back-office SaaS tools.

• Strong organisational skills with the ability to manage multiple projects simultaneously.

• Preferred

• Experience with bulk CSV imports, data migration, or catalogue management in a SaaS context.

• Exposure to retail operations, inventory systems, or point-of-sale platforms.

• Experience supporting an onboarding, implementation, or customer success team.

• The candidate should be based in Edo State - Oredo

• About You

• You're obsessively detail-oriented and take genuine pride in clean, accurate data.

• You're process-driven but proactive, you follow workflows and flag problems before they escalate.

• You're a team player who understands that your work sits at the heart of the customer journey.

• You're calm under pressure and can handle high volumes without cutting corners.

• You're tech-savvy and always looking for smarter, faster ways to work.

• What Success Looks Like

• 99%+ data entry accuracy across merchant account builds and catalogue uploads.

• Zero go-live delays attributable to data readiness.

• All ad-hoc data requests fulfilled within defined SLA windows

• Open task backlog kept below 5% at any given time.

• Achieve >4.5+ average rating score from Onboarding Specialists and Account Managers on data quality and turnaround.

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