Data Engineer

Job title: Data Engineer

About the Role

The data engineer provides technical data support to cross-functional teams diagnosing and troubleshooting complex software and systems. They respond to situations where first-line product support has failed to isolate or fix problems and report design, reliability, and maintenance issues to engineering. They also work with customers to extract, transform, and load data from legacy systems and develop reporting solutions and dashboards to grant insights into customer data for the business.

What You'll Do

• Support the development, product, & implementation teams through the troubleshooting and solutioning of production software issues

• Enter data into trouble ticket system in an accurate and complete manner to document problems including diagnostic results and multiple product correlation as well as escalation and provide feedback for knowledge database

• Perform investigation/documentation/reporting for customer-impacting or recurring issues

• Communicate effectively with teams and key stakeholders both proactively and reactively

• Research and analyze platform issues working cross-functionally across teams and customers to identify root cause and corrective actions

• Implement workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion

• Understand and respond properly to escalation procedures; Follow through and assist in troubleshooting after escalating

• What We're Looking For

• 3-8 years of experience in the field or related area

• Bachelor’s degree preferred, or equivalent, in Computer Science, Management Information Systems or other IT specialty

• Experience with Tableau, PowerBI, & Other BI tools

• Experience with ETL workflows and tools

• In depth knowledge of SQL, T-SQL, and/or Postgres

• Experience solving complex technical problems with creative solutions

• Experience with AWS cloud tools such as S3, Lambda & Batch

• Excellent interpersonal skills

• Strong organizational & prioritization skills

• Effective analytical ability, particularly in a technical, data-oriented environment

• Excellent written and verbal communication skills

• This position will require you to sit at a desk and routinely use personal computer, keyboard, mouse, etc. for prolonged periods of time

• Occasionally, there will be a need to lift items weighing no more than 25 lbs

• Ability to adapt schedule to work earlier or later hours during the week, and some evening and weekend work, as needed

• Some travel may be required

• Nice to Have

• Bachelor’s degree preferred, or equivalent (as an optional/extra qualification)

• Compensation & Benefits

• Competitive benefits package to support health and financial wellness

• Great Place to Work & Grow Your Career with opportunities for growth and recognition