Data Center Technician II

Data Center Technician II

The University of Utah is seeking a Data Center Technician to join the Infrastructure and Operations team responsible for data center and IT spaces across the institution. As part of a technically diverse team, this position will be part of mission critical service delivery to the institution and outside customers.

About UIT: University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U’s Chief Information Officer and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.

About the University of Utah: Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of the BIG-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.

Responsibilities

• Data Center Technician II

• Will work in a high security facility, housing sensitive data, providing mission critical services and support life safety operations.

• Answer customer phone calls and emails in a professional manner.

• Receive and address work orders to install computer, network and server hardware.

• Monitor and help troubleshoot technical issues with data center infrastructure and customer owned IT equipment.

• Contact on-call staff or data center engineers when escalation is appropriate.

• Perform facility walkthroughs and administration of security at reception.

• Hold all tenants accountable to security procedures for access.

• Operate a company vehicle to perform assigned tasks at multiple locations.

• Not eligible for any remote work.

• Other duties as assigned.

• Job Code: S34072

• Grade: S16

• Minimum Qualifications

• EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

• Data Center Technician, II: Requires at least 1 year of related experience.

• Preferences

• Previous data center experience.

• Familiarity with cooling systems.

• Experience with ethernet, fiber optic and copper cabling.

• Customer service experience.

• Strong written and verbal communication skills.

• Proficiency using email, video conferencing, spreadsheets, Microsoft and Apple operating systems.

• Type Benefited Staff

• Special Instructions Summary

• Additional Information

• The University is a participating employer with Utah Retirement Systems (URS). Eligible new hires with prior URS service may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). This position may require the successful completion of a criminal background check and/or drug screen.

• The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

• Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

• Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

• To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the University of Utah Non-Discrimination page.

• This report includes information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located in Salt Lake City.

Benefits

• Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.