About this role
Job Description
- Analyze ongoing and upcoming business process to ensure proper documentation are available
- Identify, develop, evaluate organization’s core operational processes (target setting, incentive calculation, reporting, setting metrics & SLA)
- Work closely with operations manager or stakeholders to drive and monitor new improvement initiatives
- Provide direction and guidance to junior team members
- Ensure routine business processes are completed on time and accurate (serves as backup PIC in case needed)
- Ensure deliverables from junior team members are up to standard and free of error
Qualifications
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At least 2 years working experience in Operation Excellence or Business Operations Improvements, especially in the financial industry
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Attention to details, critical mindset and self driven to get things done
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Strong analytical skills, ability to identify root causes and creativity to solve problems
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Ability to multitask and deliver initiatives in a fast-paced environment
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Strong verbal and written communication skill
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Nice to have:
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○ Working experience in managing large scale operation projects in fintech / same industry
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○ Working experience as a business consultant
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○ Experience in managing small team
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○ Industrial engineering degree
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○ Experience in using SQL / similar language