DAS Recovery and Outsourcing Analyst

DAS Recovery and Outsourcing Analyst - 18712

Description

• Pay is based on a number of factors including the successful candidate’s job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit www.arvest.com/careers/benefits.

• Position is located at 5000 Rogers Ave. Fort Smith, AR 72903.

• Availability is needed Monday through Friday 8:00 am to 5:00 pm with ability to work additional hours as needed.

• The story of Arvest is one of commitment started by our founders in 1961, with an intense dedication to focusing on our customers. We will always be active and involved members of the communities we serve, and we will always work to put the needs of our customers and associates first as we continue to fulfill our mission – People helping people find financial solutions for life.

• Job Title: DAS Recovery and Outsourcing Analyst

• The DAS (Default Account Servicing) Recovery and Outsourcing Analyst at Arvest reviews all consumer, commercial, and AMD (Arvest Mortgage Division) In-House Mortgage foreclosure or charged-off loans. They advise customers of necessary actions or strategies for repayment and negotiate payment arrangements or settlement options. They recommend legal action, garnishments, or other collection avenues to recover outstanding debt while minimizing loss to the bank. The DAS Recovery and Outsourcing Analyst maintains an inventory of charged-off accounts and ensures accounts are placed with third-party providers in a timely and appropriate manner. Working closely with DAS TPP (Third Party Provider), they ensure payments are received and posted and accounts are accurately reported. They provide proactive communication and support to internal and external customers while maintaining a high level of accuracy.

• What You’ll Do at Arvest: (Other duties may be assigned.)

• Generate a charge-off query for consumer, commercial, and AMD In-House account loans on a bi-weekly and monthly basis. Review accounts for collectability and TPP assignment or recall. Accurately validate and update the status of accounts to reflect the collection process.

• Utilize DAS collection software to manage the recovery of charged off unpaid loans, ensuring delinquent accounts are assigned to Third Party Collection Agencies via electronic communication, per policy and contractual agreement.

• Negotiate the recovery of outstanding balances, repayment plans, settlements, refunds, etc., on in-house assigned accounts, consumer, commercial, and AMD In-House mortgage, within the designated limit of authority, as outlined in the DAS policies, procedures, and guidelines.

• Mitigate regulatory risk by ensuring balances placed with TPP match the balance within the Arvest core system.

• Serve as the main resource for TPP. Maintain open lines of communication, manage vendor invoicing, payment processing, collection letter generation, TPP placement, recall letters, and monthly reminders, ensuring accuracy of consumer and account information.

• Generate and image all regulatory notices to the loan file, facilitating accurate record keeping and compliance with regulatory requirements.

• Effectively communicate and address internal customers, external customers and debtor’s questions, concerns, and discrepancies via all forms of communication. Document all communication related to collection efforts in the designated software.

• Research and analyze the posting of recovery payments for accuracy and to ensure payments are processed in a timely manner. Complete and submit required data to the internal team (Loan Input) for payment posting and to the Financial Management team for reconciliation of ACH-DDA (Automated Clearing House-Demand Deposit Account). Notify Loan Input of any necessary updates.

• Review accounts for expensed invoices and auction sales checks to calculate deficiency balance and initiate recovery efforts.

• Evaluate accounts for the cancellation of ancillary products and GAP (Guaranteed Asset Protection) Claim submission due to total loss of collateral. Monitor and track accounts to ensure a refund or GAP Claim payment is received and posted accurately.

• Assess Arvest Bank and AMD In-House foreclosure accounts by obtaining foreclosure and sale documents to calculate judgment balance in accordance with state law, renewal of judgments, and wage garnishment.

• Monitor Statute of Limitations and judgment expirations to ensure compliance with state and/or federal laws, regulations and DAS Policy and Procedures regarding IRS (Internal Revenue Service) 1099-C Cancellation of Indebtedness. Review accounts that are out of statute, paid in full, or settled in full and enter required 1099-C information within the collection system software.

• Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.

Responsibilities

Toolbox for Success:

• High School Diploma, GED (General

Education

• Diploma), or equivalent work experience.

Education

• Degree), or equivalent work experience.

• 2-3 years of previous experience in customer service and/or collections.

• Relevant military experience is considered for veterans and transitioning service members.

Preferred:

• Associate or Bachelor’s Degree

• Previous banking or operations experience.

• Knowledge and/or understanding of the Fair Debt Collection Practices Act (FDCPA) and Unfair Deceptive Abusive Acts or Practices (UDAAP) Regulations

• Experience with Microsoft products, Google Workspace and Latitude Collections System

Physical Demands:

• Regular attendance is an essential function of the job. The associate must be able to travel occasionally by themselves within the US, possibly overnight. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• We offer competitive compensation, benefits packages, and significant professional growth.

• Arvest Bank is committed to providing equal opportunity to all persons regardless of race, color, race-based hairstyles and textures, religion, marital status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability, veteran status, or any other basis, which now or in the future may be specified by law.

• Along with an excellent benefits package, our associates are engaged, rewarded for performance, and encouraged to grow professionally and personally. Our future is driven by our associates. If you want to be recognized for your results and empowered to reach your potential, we urge you to apply.

• Grade 13

• Pay Range: 22.50 - 28.10 per hour