About this role
Job Description
Purpose of the Job
Job Description
- Portfolio Planning & Coordination
Support the development and maintenance of portfolio-level plans, including timelines, milestones, and resource views
Collaborate with project managers and stakeholders to ensure plans are aligned and up to date
Assist in capacity planning and prioritization discussions
- Demand & Portfolio Visibility
Consolidate and maintain a central view of demand (new, change, and ongoing initiatives)
Support demand discussions by ensuring data reflects current priorities and constraints
Help maintain visibility of pipeline, in-flight, and upcoming work
- Delivery Tracking & Go‑Live Management
Maintain and update go‑live trackers for projects and BAU initiatives
Support validation of delivery timelines, readiness status, and milestones
Work with project teams to ensure complete and consistent delivery updates
- Governance & Review Support
Coordinate inputs for Delivery Review Board (DRB) and other governance forums
Ensure that delivery status, risks, and updates are captured and aligned across trackers
Support preparation of portfolio-level summaries and insights
- Dependency & Risk Awareness
Work with project managers to track key dependencies across projects and portfolios
Help identify potential impacts to timelines or delivery outcomes
Facilitate early visibility of risks and interdependencies
- Financial & Resource Tracking
Support consolidation of financial data (including CAPEX and PR tracking)
Assist in aligning financials with delivery plans and demand priorities
Contribute to maintaining a clear view of resource utilization and spend
- Reporting & Leadership Support
Consolidate inputs for leadership reporting (including CDTO updates)
Ensure data shared is accurate, consistent, and timely
Help highlight key updates, trends, and areas requiring attention
- Governance & Data Consistency
Help maintain consistency across key trackers (Demand, WSR, DRB, Go‑Live,Finance)
Support data quality and version control practices
Contribute to maintaining a single, reliable view of portfolio data
- Project Delivery Support
Work alongside delivery teams to support project execution frameworks, tools, and templates
Encourage adoption of consistent planning and governance practices
Share and promote good practices across portfolios
- Portfolio & Resource Planning
Support the development and maintenance of resource plans across the portfolio, including demand vs. available capacity
Work with portfolio leads and project managers to provide visibility on resource allocation across initiatives
Help identify areas of over‑allocation or under‑utilization, enabling informed discussions
- Capacity Planning
Contribute to capacity planning activities by aligning demand with available resources across portfolios
Support prioritization by providing insights into resource constraints and availability
Help maintain a forward-looking view of capacity vs. demand to support planning cycles
- Timesheet & Utilization Management
Consolidate and review timesheet data across portfolios to ensure completeness and consistency
Support tracking of resource utilization trends (e.g., productive vs. non-productive time)
Provide insights to help improve utilization efficiency and planning accuracy
Work with teams to address gaps in timesheet submissions or inconsistencies
Job Requirements - Experience and Education
- Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Administration, Project Management, or a related field.
- Project management or service management certification such as PMP, PRINCE2, ITIL, Agile, or equivalent is preferred.
- Minimum 5 years of experience in technology planning, project management, PMO, service delivery.
- At least 3 years of experience in a managerial, senior planning, or portfolio coordination role.
- Demonstrated experience managing multiple initiatives, priorities, stakeholders, and dependencies across global or regional teams.
- Experience preparing leadership reports, executive presentations, dashboards, governance packs, and portfolio updates.
- Experience in financial planning, budget tracking, purchase requests, contracts, vendor coordination, and resource forecasting.
- Experience working with project management and service-management platforms such as ServiceNow, Jira, Microsoft Planner, Power BI, or similar tools.
Leadership Behaviors
Building Outstanding Teams
Setting a clear direction
Simplification
Collaborate & break silos
Execution & Accountability
Growth mindset
Innovation
Inclusion
External focus
Skills
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