Czech and Slovak Speaking Customer Support Specialist

Czech and Slovak Speaking Customer Support Specialist

Description

• *Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.

• Are you ready to take the next step in your career and to achieve your next challenge?

• If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!

• We are looking for an enthusiastic and adventurous person!

As a Customer Support Representative with Czech and Slovak and English you will be a part of a great team and all together will:

• Listen and respond to customers queries by phone and email

• Provide accurate, valid, and complete information to the clients’ requests

• Identify and assess customers’ needs to achieve satisfaction

• As a candidate, you do not need to have experience in a similar role but you should be fluent in Czech and Slovak and have a good level of English.

In Return, We will give you:

• Relocation Bonus: €1,200 Gross (paid in 2 instalments) - to support relocation and initial rent costs

• 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home

• Plane Ticket from your location to Sofia

• Taxi transportation directly from the airport to your accommodation

• Fully paid training

• Stable job and career development opportunities

• Attractive salary

• Additional health insurance

• 50+ benefits and services to choose from

• Positive international working environment

• Support and learning

• Employee referral bonuses

• We care about the well–being of our employees, invest in their future growth, encourage fun and team-building projects!

• Does it sound like the perfect job for you? Apply now!

• About us: TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry with over 4,500 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our client's procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

LI-DNI

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About Company

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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Referred Non-EU