Cybersecurity Risk & Compliance Analyst -2

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Cybersecurity Risk & Compliance Analyst

Reporting to the Cybersecurity Risk Manager, the Cybersecurity Risk & Compliance Analyst provides analytical support across core cybersecurity risk management processes, including exceptions management, issues management, and the cybersecurity risk register, as well as policies and standards maintenance and risk metrics/KPI reporting. This role contributes to cybersecurity program initiatives, policy maintenance, and risk monitoring while learning from senior team members and gaining exposure to business operations.

Key Responsibilities

• Exceptions Management

• Support the end-to-end exceptions lifecycle, including reviewing exception assessments, performing risk analysis, and coordinating with subject matter experts (SMEs) to validate risk ratings

• Prepare exception submissions for approval and acceptance, ensuring documentation meets process and audit standards

• Track exception status, expirations, and renewals, and follow up with control/process owners as needed

• Maintain exceptions management tooling and templates to support consistent intake and processing

• Issues Management

• Process and risk-rate individual instances of non-compliance identified through audits, assessments, or self-identification

• Work with control owners to validate issue details, root cause, and remediation plans

• Track issues through to closure, escalating overdue or high-risk items as appropriate

• Maintain issue management documentation and evidence files

• Risk Register

• Support processing and risk rating of organization-wide cybersecurity risks for inclusion in the risk register

• Help maintain and update risk treatment plans under guidance

• Support vendor and third-party risk management activities, including questionnaire reviews and evaluation of third-party security controls

• Assist with cybersecurity due diligence for business initiatives and embedding requirements into business processes

• Policies & Standards Maintenance

• Work with policy and standards SMEs to ensure verbiage remains accurate, current, and aligned to regulatory and organizational requirements

• Support the annual policy review cycle, tracking review dates and coordinating updates with business units

• Help maintain the cybersecurity policy repository with proper version control

• Assist with development of cybersecurity awareness training materials

• Metrics & KPIs

• Track and compile key risk indicators (KRIs) and metrics across Risks, Issues, Exceptions, and Policies/Standards workflows

• Support preparation of board and management-level reporting on program metrics

• Help identify trends or gaps in metrics to support continuous improvement

• Required Experience & Education

Education

• Bachelor's degree in Computer Science, Information Systems, Cybersecurity, or Computer Engineering

• Equivalent combination of education and professional experience will be considered

• Professional Experience

• 2-3 years of IT/cybersecurity experience with exposure to risk and compliance

• 2-3 years contributing to multi-site or multi-country initiatives

• Experience supporting compliance and risk management activities in IT environments

• Exposure to internal audits of IT operations, applications, or projects

• Basic experience with cybersecurity policy development or implementation

• Familiarity with cybersecurity risk assessment methodologies

• Industry & Regulatory Knowledge

• Basic understanding of compliance frameworks: ISO 27001/27002, NIST Cybersecurity Framework, SOC1/SOC2, NIST AI RMF

• Awareness of data privacy regulations (GDPR, CCPA, etc.)

• Exposure to regulatory examinations or external audits

• Basic understanding of business continuity principles

• Technical Exposure

• Familiarity with GRC technologies and policy management platforms

• Basic knowledge of network security, cloud security, and application security concepts

• Understanding of cybersecurity maturity models

• Experience with security control documentation and testing support

• Required Skills & Competencies

• Communication & Collaboration

• Strong written and oral English communication skills

• Good technical writing skills for documentation

• Ability to explain technical concepts to business audiences

• Effective communication with colleagues and management

• Analytical & Problem-Solving

• Strong analytical and problem-solving abilities

• Good research skills and attention to detail

• Ability to support risk assessments and document findings

• Proactive approach to identifying issues

• Professional Qualities

• Quality-focused with flexibility and adaptability

• Ability to prioritize tasks effectively

• Team player with collaborative approach

• Eager to learn and develop professionally

• Preferred Qualifications

• Industry Experience

• Exposure to corporate environments (financial services, telecommunications, utilities)

• Real estate services industry awareness

• Multi-jurisdictional compliance exposure

• Technical Knowledge

• Exposure to GRC technologies and policy management platforms (ServiceNow GRC, Archer, MetricStream)

• Knowledge of network security, cloud security, application security, and penetration testing concepts

• Understanding of threat intelligence and its application to risk assessments

• Familiarity with cybersecurity metrics and reporting

• Familiarity with cybersecurity maturity models (C2M2, NIST CSF, etc.)

• Experience with security control testing and validation techniques

• Professional Development

• Working toward relevant certifications (CISA, CISM, CRISC)

• ITIL Foundation or similar process certifications

• Success Metrics

• Quality and timeliness of analytical support and documentation

• Successful completion of assigned risk management tasks

• Contribution to risk tasks including exceptions, issues, and risks

• Support quality for policy maintenance and awareness initiatives

• Professional development progress and certification advancement

• Why JLL

• At JLL, we are collectively shaping a brighter way — for our clients, ourselves, and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry.