About this role
Job title: Cybersecurity Consultant 2 / Concierge Security Engineer 2
About the Role Join Arctic Wolf as a Cybersecurity Consultant 2 / Concierge Security Engineer 2 in Newcastle. You will collaborate with senior cybersecurity engineers on client projects and serve as the customer's point of contact for security incidents reported by our SOC, helping identify weaknesses and support incident response.
What You'll Do
- Collaborate with senior cybersecurity engineers and contribute to client projects
- Act as the customer's point of contact for SOC-reported security incidents; analyze structural weaknesses in customer environments
- Create technical reports and documentation to support customers
- Troubleshoot security and technical issues with guidance from the team
- Share basic security best practices with non-technical contacts
- Build professional, trust-based relationships with customers
- Analyze logs and events to identify patterns or potential threats
- Continuously develop your skills through mentoring and hands-on experience
What We're Looking For
- 2–3 years of experience in cybersecurity or related IT fields
- Familiarity with network security, cloud infrastructure, SaaS tools, and identity management
- Exposure to risk and vulnerability management
- Strong communication skills in English (verbal and written)
- Analytical mindset and structured problem-solving
- Team-oriented and eager to grow professionally
- Technical skills in at least 4 of these areas: Networking basics (TCP/IP, subnetting); OS hardening (Windows, Linux, Unix); Security tools (firewalls, IDS/IPS); Scripting (Python, Bash, PowerShell); Vulnerability assessment tools (Nmap, Nessus, OpenVAS); Incident response fundamentals; Security frameworks (MITRE ATT&CK, NIST); Consultancy skills and clear communication; Documentation of policies and incident reports
- Enjoys teamwork and is motivated to learn; curious about evolving cybersecurity trends
Compensation & Benefits
- Equity for all employees
- 28 days annual leave, 8 bank holidays and paid volunteering days off
- Pension plan employer match
- Training and career development programs
- Robust Employee Assistance Program (EAP) with mental health service
- Comprehensive private benefits plan including medical insurance, virtual GP, optical and dental cashback, life insurance (4x basic salary) and group income protection
- Fertility support and paid parental leave
- Pack Unity program and commitment to diversity and inclusion