CX Manager

About the Role As Marqeta’s CX Manager, you will be at the forefront of transforming customer experience into a competitive advantage. This role puts you in the driver's seat to revolutionize how we deliver exceptional client and cardholder experiences by orchestrating end-to-end journeys that also support our business objectives. The CX Manager will be responsible for gathering, analyzing, and interpreting direct and indirect customer feedback to identify trends, pain points, and opportunities for improvement across the entire customer journey. Analytical strength is required to lay the insights foundation for your action-leading initiatives, both delighting our customers and delivering measurable business impact. You will use storytelling to translate complex data and ambiguous problems into recommendations that you will manage from concept through execution. In this new critical role, you will have a strong influence in how CX strategy is developed within Marqeta and operate in a fast paced, dynamic environment. Your mission will be to champion a culture of intentional design, bridging strategy and delivery and ensuring that the identified pain points result in tangible improvements, delighting our customer base.

At this point, we hope you're feeling excited about the role. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so again, don’t hesitate to apply — we’d love to hear from you. Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States:Visit this page or consult with a Recruiter to determine which tier would be applicable to you.

What You'll Do

• Gather, analyze, and interpret direct and indirect customer feedback across the entire journey to identify trends, pain points, and opportunities for improvement.
• Translate complex data and ambiguous problems into actionable recommendations and manage initiatives from concept through execution.
• Influence CX strategy development at Marqeta and champion a culture of intentional design bridging strategy and delivery.
• Collaborate with cross-functional teams to ensure identified pain points lead to tangible improvements and measurable business impact.
• Adapt to a fast-paced, dynamic environment in order to deliver improvements that delight customers and meet business objectives.

What We're Looking For

• Analytical strength to build insights foundations for action-leading initiatives.
• Ability to tell a story with data to help stakeholders understand recommendations.
• Experience driving customer experience improvements across end-to-end journeys.
• Strong communication skills and ability to influence and partner with teams.
• Comfort operating in a fast-paced environment with dynamic priorities.
• Openness to apply even if career has taken extraordinary twists and turns; curiosity and passion are valuable.

Compensation & Benefits

• Marqeta is a Flex First company; pay calibrated to location; compensation aligned according to three tiers within the United States.
• For details on which tier applies to you, visit the page or consult with a Recruiter.