About this role
Customer Value Manager
Philippines
Philippines
Customer Success
Mid Level
Remote
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The Opportunity
The Opportunity
Customer Value Manager – Philippines
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
- Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
- Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
- Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
What You’ll Do
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The Customer Value Manager is responsible for managing customer relationships and ensuring successful value realization for Coupa customers.
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The role acts as the primary point of contact for customers and supports them in achieving their business objectives through effective adoption and expansion of Coupa solutions.
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Serve as the primary point of contact for Coupa customers, ensuring value realization and overall program success.
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Work closely with customer teams to develop and execute customer success strategies.
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Provide regular communication to customers regarding Coupa products, new capabilities, and important updates.
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Act as a consistent point of contact between customers and relevant internal Coupa teams and resources.
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Lead customer value metrics workshops and support value measurement initiatives.
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Develop and maintain customer value roadmaps.
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Conduct scheduled customer check-ins and follow-up meetings.
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Participate in periodic value reviews and performance discussions with customers.
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Monitor customer performance and product adoption.
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Support renewal preparation in collaboration with Account Executives.
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Manage and strengthen long-term customer relationships.
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Establish and maintain a trusted advisor role with customers.
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Share best practices, product updates, and relevant Coupa news.
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Support or participate in customer-focused marketing initiatives.
What You Will Bring to Coupa
What You Will Bring to Coupa
- Strong P2P or S2C domain expertise
- Strong background in customer / client success or sales management
- Entrepreneurial Attitude
- Experience with demonstrated success in the following:
- Managing client expectations
- Developing and maintaining executive relationships and associated influencing strategies
- Program management, including managing disparate, cross-functional, cross-enterprise project teams
- Ability to have value-based conversations with business executives
- Strong organizational skills
- Strong communication skills, including professional writing skills, verbal skills and experience presenting to executive teams.
- Background in software and SaaS solutions.
- Strong written and verbal English language communication skills.
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.
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Benefits & Wellness
Invested in you.
We help families prepare for the changes in their lives. These benefits include preparing for the birth of a child, adoption, caring for elderly family members, transitioning back to work, and participation in Flexible Spending Accounts.
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Invested in you.
We help families prepare for the changes in their lives. These benefits include preparing for the birth of a child, adoption, caring for elderly family members, transitioning back to work, and participation in Flexible Spending Accounts.
Learn more
Well-being head to toe.
We provide Coupanians with comprehensive healthcare and mental wellness programs.
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Time off to recharge.
Generous paid time off including parental leave programs and volunteer time-off.
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Celebrate your impact.
We provide a generous 40 hours/year for volunteering and doubled matching contributions to $500 a year.
Learn more
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Hiring Process
Hiring Process
Hiring Process
Hiring Process
Hiring Process
Hiring Process
Hiring Process
Hiring Process
Explore Opportunities
Discover roles that match your skills and goals.
- Search by keyword, skills, or location.
- Learn about life at Coupa from real stories.
01
Apply Your Talent
Show us your skills and passion—no gimmicks needed.
- Share your experience with a simple, clear resume.
- Highlight how your values align with ours
02
Assessments
Some roles may include an assessment step.
- Designed to understand your skills for the role.
- Ask your recruiter if an assessment is required.
03
Interview
Connecting to see how we can shape what’s next.
- Meet recruiters, leaders, and future Coupanians.
- Bring your authentic self and ask questions.
04
Decision & Offer
When it’s the right match, we’ll invite you to join us.
- Clear guidance through the offer and next steps.
- Support from your recruiter at every stage.
05
Onboarding & Beyond
Start strong with tools, training, and connections.
- Learn our culture, products, and Coupa Core Values from day one.
- Grow your career while shaping what’s next with us.
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