About this role
The Polish-speaking Customer Agent will join an international support team assisting users of a financial services platform focused on trading, savings, and investments. The role combines customer interaction, problem-solving, and back-office activities across phone and email channels.
Role description:
- Provide customer support via phone and email for inbound requests and occasional outbound follow-ups
- Assist customers with account-related queries, transactions, savings and investment products, and platform usage
- Identify customer needs and provide accurate, timely solutions
- Investigate requests and collaborate with internal teams when additional support is needed
- Perform back-office activities and accurately update customer and case information in internal systems
- Escalate complex cases when required and maintain clear documentation of interactions and resolutions
- Follow internal procedures and quality standards while ensuring a positive customer experience
Qualifications
- Polish – C1/C2 level
- English – minimum B2 level
- Minimum 6 months of experience in Customer Service / Customer Support
- Experience with phone and email support is preferred
- High school / Baccalaureate diploma is mandatory
- Strong communication, problem-solving, and customer service skills
- Good attention to detail and ability to work both independently and within a team
- Comfortable working with internal systems and back-office activities