About this role
Job title: Customer Support & Success Specialist
About the Role Ashby is investing in its Support and Success teams to meet the demands of modern customer teams. This role focuses on delivering around-the-clock, global support, helping customers unlock value from Ashby's ATS, and partnering with product and community resources to drive success.
What You'll Do
- Provide timely, high-quality support and ticket resolution across regions
- Guide customers with best practices, product guides, and Ashby Academy resources to accelerate value
- Collaborate with Success & Support teams to act as an extension of customer teams
- Help customers maximize value from Ashby ATS and AI-enabled tools
- Stay current on product updates and community knowledge to answer questions quickly
What We're Looking For
- Customer-focused mindset with strong communication
- Knowledgeable about Ashby product and community
- Timely, with a bias toward action and urgency
- Collaborative and able to work as an extension of customer teams
- Problem-solver who can resolve queries efficiently
- Experience with ATS/TA workflows is a plus
Nice to Have
- Experience in Talent Acquisition or ATS environments
- Familiarity with Ashby Knowledge Base and Ashby Academy resources
- Comfort using AI-assisted support tools and guided services