About this role
About the Role Uline is seeking a Customer Support Specialist in Hudson, WI to assist customers with inquiries, order status, product information, and issue resolution. The role emphasizes empathetic service and accurate, timely communication to help customers achieve their goals and keep their operations running smoothly.
What You'll Do
- Respond to customer inquiries via phone, email, and chat, providing timely and professional support
- Process orders, returns, and exchanges, and update customer records in the system
- Troubleshoot and resolve issues related to orders, shipments, and product availability
- Collaborate with sales and operations teams to ensure customer needs are met
- Document interactions and follow up on outstanding requests to ensure first-call resolution
What We're Looking For
- Previous experience in customer service or support roles
- Strong communication and problem-solving skills with a customer-first attitude
- Ability to multitask and manage priorities in a fast-paced environment
- Detail-oriented with accurate data entry and order processing
- Proficiency with computer systems and basic software (CRM/ERP familiarity a plus)
Compensation & Benefits
- Competitive salary and benefits; details provided during interview
- Opportunity to grow within a leading logistics business