About this role
Job title: Customer Support Specialist
About the Role The Customer Support Specialist provides frontline customer service to Uline customers, assisting with inquiries, orders, and issue resolution to support smooth order processing and satisfaction. This role supports operations at the Irving, TX location and collaborates with teams across departments to ensure customer needs are met.
What You'll Do
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Process orders, returns, and exchanges accurately in the order management system
- Troubleshoot shipping, product, and account issues and coordinate with warehouse and sales teams as needed
- Maintain accurate customer records and communicate status updates
- Help meet performance metrics such as response time, resolution quality, and customer satisfaction
What We're Looking For
- Strong communication and problem-solving skills with a customer-first attitude
- Prior experience in customer service or support environments
- Ability to multi-task in a fast-paced environment and handle high-volume inquiries
- Basic computer literacy and experience with order management systems or CRM software
- Detail-oriented with strong organizational skills